As E-commerce Operations Manager at Kling Trading LLC in Dubai, I oversaw daily operations, drove growth, and optimized processes to enhance performance and customer experience in the premium bags and accessories business. By leading strategic planning and utilizing data-driven insights, I ensured the brand remained a market leader in the industry.

• Spearheaded product development initiatives, introducing a cost-effective WPC door series targeting diverse customer segments.• Contributed to the successful launch of three new showrooms, expanding the company's footprint and bolstering revenue. Demonstrated strategic planning and project management prowess.• Instrumental in setting up an in-house PVC profile extrusion production, championing sustainability through waste material recycling, showcasing resourcefulness and technical… Show more • Spearheaded product development initiatives, introducing a cost-effective WPC door series targeting diverse customer segments.• Contributed to the successful launch of three new showrooms, expanding the company's footprint and bolstering revenue. Demonstrated strategic planning and project management prowess.• Instrumental in setting up an in-house PVC profile extrusion production, championing sustainability through waste material recycling, showcasing resourcefulness and technical acumen.• Revamped marketing strategies to boost customer engagement and brand recognition.• Analyzed data to drive informed decision-making and explored opportunities for further optimization, highlighting analytical and investigative skills. Show less

• Applied a customer-centric approach to create and optimize menus, resulting in a substantial boost in sales.• Spearheaded the procurement of materials, planned inventory, and optimized warehouse efficiency, contributing to a 25% reduction in lead times and improved inventory turnover.• Collaborated with senior management and cross-functional teams to pivot from B2B to B2C during the COVID-19 pandemic, showcasing cross-functional working ability.• Imposed cost-control measures… Show more • Applied a customer-centric approach to create and optimize menus, resulting in a substantial boost in sales.• Spearheaded the procurement of materials, planned inventory, and optimized warehouse efficiency, contributing to a 25% reduction in lead times and improved inventory turnover.• Collaborated with senior management and cross-functional teams to pivot from B2B to B2C during the COVID-19 pandemic, showcasing cross-functional working ability.• Imposed cost-control measures aligned with the business strategy and reduced food wastage.• Implemented rigorous quality control measures and monitored kitchen Key Performance Indicators (KPIs) Show less

• Forged exclusive car wash vendor agreements with industry leaders like Al Hokair group (Arab Mall) and Budget Rent a Car, resulting in kingdom-wide service agreements, demonstrating stakeholder management and business development acumen.• Conducted interviews, led the selection process, and played a key role in hiring operations personnel, building high-performing teams that aligned with organizational goals.• Developed comprehensive standard operating procedures (SOPs) and provided… Show more • Forged exclusive car wash vendor agreements with industry leaders like Al Hokair group (Arab Mall) and Budget Rent a Car, resulting in kingdom-wide service agreements, demonstrating stakeholder management and business development acumen.• Conducted interviews, led the selection process, and played a key role in hiring operations personnel, building high-performing teams that aligned with organizational goals.• Developed comprehensive standard operating procedures (SOPs) and provided rigorous training to new staff, stressing customer centricity in branch operations and SOP implementation.• Managed the daily functions of the business, ensuring seamless operations and optimizing workflows for increased productivity. Show less

• Implemented robust systems for checking and monitoring work quality, ensuring adherence to established standards and achieving a consistent level of excellence.• Conducted regular assessments of worker performance, providing constructive feedback to ensure continuous improvement and high service standards.• Developed and implemented training programs focused on improving workers skills, resulting in a decrease in customers complain.• Monitored and enforced grooming standards for… Show more • Implemented robust systems for checking and monitoring work quality, ensuring adherence to established standards and achieving a consistent level of excellence.• Conducted regular assessments of worker performance, providing constructive feedback to ensure continuous improvement and high service standards.• Developed and implemented training programs focused on improving workers skills, resulting in a decrease in customers complain.• Monitored and enforced grooming standards for workers, contributing to a professional and polished appearance that positively impacted the overall customer experience. Show less

-Expertly conducted B2B pharmacy retail ERP sales, flawlessly managing the entire sales process from lead generation to deal closure.-Cultivated enduring relationships with existing clientele, identifying fresh sales avenues, including software plugins, and ensuring an exceptional user experience, placing strong emphasis on customer-centricity and user satisfaction.-Consistently outperformed sales targets, fueling the company's revenue growth, and cultivated enduring relationships with… Show more -Expertly conducted B2B pharmacy retail ERP sales, flawlessly managing the entire sales process from lead generation to deal closure.-Cultivated enduring relationships with existing clientele, identifying fresh sales avenues, including software plugins, and ensuring an exceptional user experience, placing strong emphasis on customer-centricity and user satisfaction.-Consistently outperformed sales targets, fueling the company's revenue growth, and cultivated enduring relationships with clients, masterfully executing business development and relationship-building strategies. Show less