Ina Kurteshi Email & Phone Number

Dublin, County Dublin, Ireland

My role as a T&S analyst is to understand the market and policies, enabling an effective integration into daily tasks and actively engage in weekly BPO calibration meetings to enhance support and alignment, diligently implementing policy guidelines.Contributed to a significant project addressing xenophobia in our market, demonstrating a commitment to.

Dublin, County Dublin, Ireland

Interpret and contribute to identify potential vulnerable cases and signs of exploitation among the beneficiaries assisted. Assist in the cultural mediation activity in an objective and impartial way, according to the beneficiaries’ mother tongue.

Dublin, County Dublin, Ireland

Performed expert review of high-risk escalations according to the Community Standards guidelines as part of the core work, maintaining >95% weekly SLA.Provided regular enforcement feedback to our outsourced Partners who moderate content at scale.Collaborated across Markets and Orgs identifying and proposing policy changes with positive impact at a wider.

Dublin, County Dublin, Ireland

Responsible for monitoring, council and document employee's quality performance; provide coaching assistance as needed to meet company's KPIs.Support TLs to establish Performance Improvement Plan to improve rep’s quality performance and provide feedback to the Policy Team to enhance Quality.

Dublin, County Dublin, Ireland

Supported the platform trust and safety for the Albanian market through the moderation of the reported content applying the community policies and standards.Performed consistently on target of the quality metric (>98%) and maintained the expected efficiency indicators.Raised 10+ market insights and policy opportunities through the different forums.

County Dublin, Ireland

Role consisted in identifying and analyzing user trends, identifying bugs, and work with cross-functional partners to implement change.Being part of 2 experimental queues, launched within the Spam team, we were able to develop the GRT and improve the quality process, by giving our suggestions to the Facebook Project Managers and Engineering Team.Acted as a.

Katowice, Silesian District, Poland

By working at an in-house shared services organisation of Groupon, I was able to grow further on the product knowledge skills by actively participating into the process improvement initiatives and bringing complex cases into the team meetings, analysing the trends and proposing a solution that would bring added value to the customer or the Company. During.

Tirana, Albania

This experience allowed me to learn about travel business and own the reservations process from start to finish. Successful in achieving fast troubleshooting, resolve guest issues and communicating in a positive and empathetic manner. The research skills and market knowledge were developed as well by working daily with tools such as Booking.com, Asana.

Albania

During this experience I managed to reach and exceed the expected targets by resolving customer issues in a timely and consistent manner and providing the best customer experience, while following the policies. As a COPC certified project at Teleperformance, customer experience and efficiency at Groupon were a great focus that helped me grow on the skills.

Tirana, Albania

Responsible of supporting the Sales Team in handling and documenting customer accounts, product analysis and prepare reports. Also, assisting front office in preparing, scheduling and organizing meetings, events and appointments.

Tirana, Albania

Teleselling representative for Telco companies. Increased the Customer base by pitching various offers to prospect costumers. I helped me to be self-motivated in the products that are being sold and to grow the communication and interpersonal skills.

Albania

As a good salesperson I learned to reach the needed confidence, enthusiasm, networking ability and the empathy while working with the customers. It was a good experience to start and to achieve the right approach.

Master Of Science - Ms, Environmental Engineering

Activities and Societies: Course work included: Introduction to Environmental Engineering, Sustainability, Strategic Planning in Energy.

Bachelor'S Degree, Environmental Engineering

Activities and Societies: Course work included: Probability, Statistical Analysis, Mathematics, Physics, Chemistry, Algebra, Building.

Certificate/ Internship, Energy, Environment, And Natural Resources Law

The school was thematically dedicated to low-emission development, with special emphasis on energy efficiency and renewable energy sources.

High School Diploma