• Greeting guests and direct them to service area • Answering telephone call and electronic enquires from customers• Processing all transactions such as cash, credit or debit and cash advance • Responded to complaints and situations that required immediate attention

• Greet and assist customers with necessary products• Managed all front desk transaction and process returns/exchange• Performed till opening duties by allocating cash drawers according to shift employees and closing at the end of day by inspecting cash transactions on system• Made sure that all tills are balanced with required cash with accurate change for next person

• Improved operational management systems and processes• Examined financial data and use them to improve profitability and to maintain expenses• Trained and supervised new employees and assisting them with queries• Managed payments from vendors and follow up on balance payments• Performed bookings of accommodation and flights from company vendors while coordinating with clients