Inderpreet Kaur Email & Phone Number

Melbourne, Victoria, Australia

Provided comprehensive information and support to employees during the onboarding process, ensuring they were well-informed about company policies, roles, and responsibilities.• Managed the full recruitment cycle, from shortlisting to salary negotiation, ensuring a smooth process for all candidates.• Assisted new hires with necessary documentation, background checks, and induction procedures.• Built and maintained strong relationships with both employees and customers, ensuring high levels of satisfaction and trust.• Addressed customer complaints and implemented quality improvement measures.• Managed and maintained accurate records related to employee onboarding, payroll, and customer interactions.• Suggested process enhancements and took corrective actions to improve operational efficiency.• Worked closely with various departments to ensure a seamless experience for both employees and customers.• Provided backup support in sales, contributing to sustained revenue flow.

Gurgaon, India

• Acted as the primary point of contact for exam candidates, providing detailed information about exam procedures, rules, and regulations.• Conducted briefings to ensure candidates were well-prepared and confident.• Managed the exam delivery process, ensuring all required materials were in place and that the exam environment met the required standards.• Monitored the exam process to ensure compliance and addressed any issues on the spot.• Built positive relationships with candidates, invigilators, and examiners, ensuring a supportive and professional environment.• Liaised with office staff to disseminate information and address any concerns or complaints.• Gathered and analyzed data related to exam performance, candidate feedback, and invigilator conduct.• Prepared detailed reports for senior management to support decision-making and process improvements.• Coordinated with various teams to ensure smooth exam delivery.• Supervised invigilators and examiners, ensuring they adhered to the British Council’s standards.

• In my current role I am responsible for handling and managing the recruitment process for freelance staff (Examiners and Trainers) for IELTS (International English Language Testing System) and CELA (Cambridge English Language Assessment) according to the requirement of operations team.• I am also responsible for Hiring (shortlisting and interviewing the candidates)• I am handling documentation and record keeping of all the freelance staff (Approximately 400 freelance examiners) across India.• I am Ensuring that all freelance staff who deals with a lot of external candidates or clients is aware about British Council Policies.• I am solely responsible Background check for of all freelance staff in pan-India.• I am learning different process to help other teams in order to meet the business objectives like SAP, PO (Purchase order) and Vendor Management.• I supervise the creation of sales orders using business management software SAP for timely payment of the services provided by the British Council. In my current finance role, I create Purchase Orders using SAP, in line with procurement policies of the organization. • I have created several documents in Microsoft Word, have made presentations and am well versed with Outlook.• Conducting induction program for new examiners.• Identifying training needs for IELTS examiners region-wise and planning of training schedule.• Contribute in the preparation of training material for various soft skills and English trainings.• Developing training plans and facilitating the implementation of training plans pan-India in collaboration with regional trainers.• Planning training schedules on quarterly basis for Freelance Examiners ensuring that their availability for examiner duties does not get affected.• Organising self-access training batches for examiners.• I am solely responsible for providing training to the new staff on travel and expense on SAP as well as how to operate the HR portal which is Power HR.