• Managing customer enquires • Ensuring operations run smoothly in a timely manner• Liasing and working closely with stakeholders to meet business needs• Problem solving• Strategised new ways to optimised Marketing campaigns boosting online presence• Working alongside healthcare and industry professionals to help the needs of clients• Maintaining high professionalism through various communications• Creating brand awareness through google, social media, and online advertising• Strategizing new ideas to improve business processes

- Making bookings accurately for customers- Handling phone and email enquiries- Assisting groups and agents - Helping colleagues with issues that arise (within the office team and also the train staff)- Helping check in passengers when required

• Ensuring customer cargo is moved in a timely and efficient manner.• Managing and prioritising tasks to ensure all work is completed before cut off times.• Developing and maintaining professional relationships with customers and colleagues.• Providing solutions to issues and working alongside team members to meet customer needs.• Providing excellent customer service and being able to manage difficult customers.• During times of crisis, being able to make quick decisions and stay calm in a highly stressful environment.• Accuracy when making bookings, and when documenting information.• Clear and precise communication through email, phone and face to face

• Taking inbound calls and assisting customer’s queries• Outbound calling customers• Retaining customers and upselling offers• Operating computer systems efficiently• Writing emails and letters to customers• Time management• Meeting performance objectives• Working reports• Working as a team

• Developing programmes to meet the needs of clients• Demonstrating safe and effective gym exercises to clients• Giving support and motivating all members to achieve goals• Answering phone calls• Performing health checks• Ensuring the gym is maintained to a high level of cleanliness• Being punctual, reliable and showing initiative• Working as part of a team• Being well presented