India Anderson Email & Phone Number

Norway

With a user research focus, I help users visualise and understand complex systems and processes. As a UX researcher, I specifically use a data-driven mixed-methods approach to ensure that our products align with business, customer and technical needs. So far I’ve helped introduce archetypes that bridge gaps in the organisation, shape product vision, championed ResearchOps and setting up new research systems that scale, mapped flows and journeys and uncovered opportunities that align with business, customer and technical needs.

Oslo, Norge

Interim lead designer for Norway's new inbox solution, Arbeidsflate💡 Guiding a collaborative, cross-functional team consisting of UX, UI, interaction and service designers and front-end devs, leading to the delivery of user-centric solutions. Collaborating with tech lead and PM on strategy and team process, progress and performance.💡 Orchestrating design initiatives for Norway's government inbox product (Arbeidsflate), a pivotal platform facilitating efficient communication between government agencies, businesses and citizens💡 Partnering closely with government stakeholders to gain insights into their distinctive requirements and translating them into intuitive interfaces that align with accessibility and security standards💡 Formulating and executing design strategies that prioritise usability, consistency, accessibility and an effortless user experience💡 Help shape product strategy as part of produktgruppeforum portaler og brukeropplevelse💡 Pioneering our insights library through working with the Design System, ensuring unwavering brand consistency across a multitude of government agencies and platforms💡 Fostering a culture of continuous learning and innovation within the team to drive ongoing excellence

Brønnøysund, Nordland, Norway

💡 Engaged in end-to-end research and design processes across product teams and internal services projects, using UXR/design research, service design, user research, analytics and interaction design skillsets💡 Design researcher for our authentication and security product, undertaking discovery and conducting conceptual testing of early wireframes💡 Establishing and leading ResearchOps practices and strategy, including implementing mixed-methods approaches for benchmarking and defining metrics and research knowledge management systems to better connect product teams with meaningful, actionable insights💡 Helping shape our DesignOps strategy, methods and practices to enhance how we do design together💡 Contributing to the OECD vision for design in government through representing Norway at OECD E-leaders and co-creating workshops for the Norwegian Forum for Quality of Use💡 Mentoring junior designers through the 2022 and 2023 Digital Helgeland/Brønnøysundregistrene/Digdir summer camps

Canberra, Australian Capital Territory, Australia

Digital graduate within the Department of Health as part of the 2021 Australian Government Digital Emerging Talent Program run by the Digital Transformation Agency (DTA)💡 Worked as the sole UX designer for an agency website transformation project. Responsible for developing UX plans and strategy as aligned with an agile methodology and cross-team input, engaging in scoping strategy and plans of work, conducting user research and analysis, stakeholder management and engagement, producing UX deliverables and working with stakeholders to ensure successful project delivery and live site💡Led UX Design and Research in a SAP Analytics Cloud data visualisation project in collaboration with data and business IT team leads, resulting in a shipped product 💡Actively contributed to shaping the development of a Department wide UX capability and strategic frameworks, methods and processes for UX delivery to teams and projects across Health💡 Worked within the Aged Care Design Capability Hub to research, design, test and implement Health business applications and tools (.NET/mobile) for the Aged Care sector, championing HCD and building up a foundation of research and data-informed strategic design choices💡 Contributed to strategic work on health.gov.au and COVID web presence to optimise the user experience of the site for our broad range of users and stakeholders💡 Appointed co-secretary of the Gender Equality Network and redesigned internal intranet site

💡 Working with Dr Dhaval Vyas in the Compassion Lab (ITEE) on the use of makerspaces, men's sheds and collaborative creativity

An initial three-month contract recommencing as a casual position from June 2020 which involved:💡 UX/UI design for EDM and event pages for Future Student communications💡 Conducted discovery research project into student guide downloads feature to inform future work💡 Provided analytical feedback on wireframes and content delivery for Future Students International websites project by the central UX/CX team💡 Used quantitative and qualitative methods to produce over 10 different data-informed prospective student journey maps to inform our international communications strategies💡 Conducted strategic research into different student markets, communicating findings in report format to management💡 Liaised with international agents and internal stakeholders to code and schedule EDMs and collateral, as well as paid social media campaigns 💡 Created multimedia video and visual assets for social media accounts💡 Co-delivered the UQ TAP pilot, which involved coordination and management of student Ambassadors to serve our future students in online chat and content production to promote student life at UQ

Assisting with the delivery, marking and review of:💡Social and Mobile Computing (2020)💡 Studio 1 (2019)💡 Design Thinking (2019)💡 Human-Computer Interaction (2018, 2019)

Investigating how refugees demonstrate resilience through social media under the supervision of Dr Dhaval Vyas as a collaboration with the School of Communications and Arts, involving:💡 Qualitative research💡 Literature reviews💡 Data scraping💡 Analysis💡 Writing of a final journal article for publication

Brisbane, Australia

💡 Industry internship partner for Masters thesis with paid UX contract role from May - Jun '19 for sprint💡 Worked as the sole UX designer and researcher for major Brisbane startup within proptech AI sector, including four paid weeks of research contract work💡 Led and implemented a strategic research project investigating the use of conversational user interfaces and redesigned UX/UI for the existing product using Adobe XD💡 Interviewed and evaluated the conceptual prototype with several customers on-site to assess viability of approach

Shanghai City, China

💡Completed as part of the 2019 UQ Ideahub Shanghai Startup Adventure💡Worked as the sole UX researcher for a nationally regarded Chinese startup specialising in computer science education and competitions💡Delivered a UX analysis report on the state of usability and user experience for the company's current iteration

Brisbane, Australia

💡Sole UX designer at Fluxpower, an up-and-coming energy payments startup💡Implemented a UCD framework to support the development of a web platform and mobile application in various ways💡Conducted user research and discovery phase💡 Synthesised data and findings into personas, user scenarios and use cases💡Designed workshops to support design activities and ideation💡Iterated user interface designs, from wireframes to paper prototypes and higher fidelity mockups (using Sketch and Framer)💡Delivered supplementary research and presentation materials on user research and findings from the internship design activities

The University Of Queensland

💡Helped drive organisational change in social media practices and content delivery by the Student Employability Team through analysis and delivery of a strategic social report and presentation to aid the team's approach and processes💡Part of an effort to shape and deliver social media strategy across other multiple pages and liaise with other key stakeholders from a comms perspective💡Contributed to a high profile event and scholarship promotions through planning and implementation of paid digital campaigns💡Optimised and maintained websites and digital marketing campaigns💡 Provided overall digital marketing and communications support to the Faculty’s Marketing and Communications Team

St Lucia

💡Maintained various core social media channels, implemented strategic policy and analytics reporting, and oversaw tremendous growth in followers and performance despite algorithm fluctuations💡 Contributed to a culture of best practice in social media and communications by co-presenting the university's 'Social Media for Academics and Researchers' training course💡Created content for social media using the full Adobe suite (incl. PP & AE) and digital assets for internal and external promotion of core initiatives across multiple channels💡Delivered key written content published across Research Impact, Small-Change and other core UQ communications avenues💡Helped shape a culture of student involvement and mentorship through co-delivering and managing the UQ Social Media Volunteers team for UQ students and participation in the Students as Partners Communications Pilot 4 program💡Assisted with merchandise and events bookings and organisation, including working with key corporate and business stakeholders to deliver the university's largest event, Open Day💡Liaised with design team, other university stakeholders and printers (incl. sourcing quotes) for print materials including artworks and assets

Brisbane, Queensland

🎬 Assistant Producer for the second series of the television show 'Food Lab by Ben Milbourne', featured on SBS Food Network, while working within the Office of Marketing and Communications

University Of Queensland Union

💡Elected by the student body as Editor of The University of Queensland's Semper Floreat newspaper💡Wrote articles for publication in the bi-monthly student magazines covering technology, politics, social issues and heritage💡Article on the history of local theatre The Avalon was the most viewed and commented web article of the year, contributing significant traffic and attention to the site

Brisbane, Queensland, Australia

I was the recipient of a University of Queensland Summer Scholarship for the Centre for the Government of Queensland scholarship, funded by Queensland Department of the Premier and Cabinet, and as delivered through the History faculty at The University of Queensland by Professor Peter Spearritt and Dr Chris Salisbury. My work involved:💡Working under the supervision of Professor Peter Spearritt and Chris Salisbury💡Cataloging💡Oral history interviewing💡The completion of a journal article on Trade Union history in QueenslandAs a recipient, I researched the history of the Trade Union Movement and Green Bans in Queesland, and involved digital cataloguing and conducting an oral history interview with former president of the Builders Labourers Fedeartion Vince Dobinson which was featured on the Queensland Speaks website. As part of my work, I wrote a journal article titled 'Whose Green Bans? The Builders’ Labourers’ Federation, the Trade Union Movement and Green Bans in Queensland in the 1970s' which was published in the Queensland Speaks Summer Scholar Journal and in the Brisbane Labour History Journal.Journal article: Anderson, I. (2015). 'Whose green bans? The builders' labourers' federation, the trade union movement and green bans in Queensland in the 1970s' The Queensland Journal of Labour History, 20, 26–37.Queensland Speaks version: https://www.queenslandspeaks.com.au/sites/default/files/BLF%20and%20Green%20Bans.pdfQueensland Speaks project: https://www.queenslandspeaks.com.au/For more information on the research project: http://researchers.uq.edu.au/research-project/10290

📜 Was one of two students selected to work with Professor Melissa Bellanta as an ARTE research scholar as she pursued her research fellowship. Along with student Sarah Minty, I acted as a historical assistant, researching the topic of "Digger Mannequins", or Anzac performers who dressed in drag to entertain troops during and post WWI, with specific emphasis on individuals and cinematic examples of the movement.📔 My research contributions were published on AustLit as part of a partnership with Dr Clay Djubal and Professor Melissa Bellanta at UQ

Doctor Of Philosophy - Phd, Design Computing

💡Exploring where history meets design, or, how designers and their collaborators can utilise historical materials like design museum.

Graduate Certificate In Government Informatics

Activities and Societies: HMI research volunteer, WACE participant💡 Completed as part of the 2021 Digital Graduate program 💡 UX designer.

Master Of Interaction Design, Human Computer Interaction

Activities and Societies: Social Sciences Association (Secretary), AIESEC (Digital Experience Program Manager), Share Shed (Admin).

Exchange Semester 2020, Governance And Informatics

Activities and Societies: Participated in the Studentische Vollversammlungen (General Student Assemblies) at the TUM School.

Extracurricular | Entrepreneurship And Innovation

Activities and Societies: UQ Idea Hub: Summer Unlimited, Shanghai Startup Adventure, LeadHersOver the six-week session I gained the skills.

Bachelor Of Arts (B.A.) And Honours (History), History And Anthropology, First Class Honours

Activities and Societies: Clubs and Council: 💡 President (2013) and Treasurer (Semester 1 2014) of the UQ Social Sciences Association 💡.

Bachelor Of Arts (B.A.), Anthropology And History

Activities and Societies: Anthropology Society, History Society, Indie Soc, Royal Museum Scotland (event volunteer), Edinburgh City.