I'm a Senior-Operations Associate with 5.9 years of experience in Corporate and Commercial Banking at Natwest.I have completed CA foundation certification course from ICAI and completed Degree in Bachelor of business administration. I have experience working in Microsoft applications Excel, Word, Back Office Mainframe, Running Macros, Automations, Email writing. Roles and responsibilities at Natwest are:• Identifying barriers to performance and coordinating improvements to enhance our efficiency• Working closely with operational centres, providingcoaching and support to increase efficiency and knowledge• Acting as a liaison point between other teams to coordinate activities and mitigate the impact of incidents • Keeping accurate records of day-to-day operations, logging incidents and identifying trends• Reviewing manual or ineffective processes which could be automated or enhanced•Maintaining a focus on improving our customer service and experiencesOver the course of my period working as Operations Associate in Natwest group i have developed strong knowledge of banking industry's Corporate customer service and account management and its operations. My roles and responsibilities include resolving customer complaints, performing quality checks and meet deadlines as per agreed SLA.I stay upto date with current trends in financial system and operations.