Provided customer support for Adobe products and services to clients worldwide, resolving technical issues and ensuring timely resolutions. Collaborated with the global team to resolve complex issues and improve overall customer satisfactionManaged comprehensive support for Adobe clients across APAC, EMEA, and NA regions, ensuring high client satisfaction Utilized tools like Microsoft Dynamics, O365, Salesforce, CyberArk, and Slack for customer and issue management Provided technical support for Adobe products such as Adobe Campaign and Adobe AnalyticsManaged system and access tasks including SSL certificate installation, IP whitelisting, and database maintenance

Managed day-to-day tasks for the Noc team, ensuring seamless system access and management for clients. Utilized various tools and technologies to troubleshoot and resolve issues, including Nagios, Steadfast, Keystone Knocker, Jira, and VMware.Monitored systems using Nagios, Steadfast, and Keystone Knocker; managed Jira ticketing tools Executed secure file transfers, server decommissioning, and log rotation proceduresProvided root access privileges and managed user accounts for secure data transfer Successfully implemented a proactive system monitoring approach using Nagios, Steadfast, Keystone Knocker, and Jira ticketing tools, resulting in a 30% reduction in mean time to detect (MTTD) and a 25% reduction in mean time to resolve