𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿 𝗥𝗲𝗹𝗮𝘁𝗶𝗼𝗻𝘀𝗵𝗶𝗽 𝗠𝗮𝗻𝗮𝗴𝗲𝗿• Customer Relationship Management(CRM)• Customer Service• After Sales Service• Customer Retaintion• Marketing Management • Digital Marketing• Social Media Marketing• HR Management• People Management • Training & Development• Employee Engagement• MIS & Data Reporting• Leadership• Team Management

• Handle approx 15-20 team members.• Handle day to day store operation & KPI as per organisation SOP and audit parameters.• Accountable for monthly budget vs achievement of store sale.• Take care of cost control & operation expenses.• Make sales refferal by upsell,cross sell at Dine in service. • Resolve customer complaints and guide them with proper resolution.• Maintain monthly & daily MIS, DSR, food cost report, labour cost peport, petrol cost ceport & other… Show more • Handle approx 15-20 team members.• Handle day to day store operation & KPI as per organisation SOP and audit parameters.• Accountable for monthly budget vs achievement of store sale.• Take care of cost control & operation expenses.• Make sales refferal by upsell,cross sell at Dine in service. • Resolve customer complaints and guide them with proper resolution.• Maintain monthly & daily MIS, DSR, food cost report, labour cost peport, petrol cost ceport & other reports.• Do banking and maintain cashless.• Maintain petty cash and Happay.• Accountable for cost control of internal expenses.• Accountable for inventory management.• Maintain day to day documentation.• Give daily briefing & training to team members to create a strong team as well as motivate everyone for their career growth. Also provide reward & recognition for good performance & discipline. Show less

• Handling daily stock inward-outward process & maintain records.• Follow up with delivery partners for inward-outward of the merchandise.• Maintain daily audit of delete & exchange products, GC of Brand merchandise & shrinkage control. • Find out WBC data of merchandise, quality check of damage garments & send the report to QC Team. • Prepare Daily Reports, Month End MIS Report, SOH analysis, Electricity Consumption Tracker. • Handling GC (Global Count) & PI (Perpetual… Show more • Handling daily stock inward-outward process & maintain records.• Follow up with delivery partners for inward-outward of the merchandise.• Maintain daily audit of delete & exchange products, GC of Brand merchandise & shrinkage control. • Find out WBC data of merchandise, quality check of damage garments & send the report to QC Team. • Prepare Daily Reports, Month End MIS Report, SOH analysis, Electricity Consumption Tracker. • Handling GC (Global Count) & PI (Perpetual Inventory) of store, Prepare Stock Take Reports. • Handling SVI (Single View Inventory) the online store operation of www.maxfashion.in , which operated from offline store.• Taken responsibility of handling team of HK & Securities.• Follow-up of Shrinkage control, Daily sales analysis, Lost & Found data, Grooming check. Show less

• Handle cash, credit, digital payment with customers. • Accountable for merchandise billing, exchange. • Issue and redeem (store credit, gift card, coupon, gift voucher). • Make sales referrals, cross sell, up sell, push sell.• Resolve customer complaints, guide them and relevant information. • Maintain Meet, Greet and Direct (pleasantly deal with customers to ensure satisfaction). • Maintain CRM portal (Customer Relationship Management), Marketing activities store… Show more • Handle cash, credit, digital payment with customers. • Accountable for merchandise billing, exchange. • Issue and redeem (store credit, gift card, coupon, gift voucher). • Make sales referrals, cross sell, up sell, push sell.• Resolve customer complaints, guide them and relevant information. • Maintain Meet, Greet and Direct (pleasantly deal with customers to ensure satisfaction). • Maintain CRM portal (Customer Relationship Management), Marketing activities store level.• Tele calling to customers for promote offers, pricings, benefits. • Doing banking and maintain ADSR. • Maintain Daily Sales Report (DSR), Prepare Daily Reports, Month End Commercial Reports, MIS Reports. • Maintain Petty Cash and Happay. • Handle cash team of 5 cashiers.• Maintain daily commercial works.• Knowledgeable about commercial audit and mystery audit.• Follow-up of Cost management, Shrinkage control, Daily sales analysis, Lost & Found cases, Grooming check.• Knowledgeable about basic work of IT. Show less

• Maintain manual accounts of two apparel shops.