ENTERPRISE IMPACT:*Turned underperforming organization to one of the most highly effective Programmes.*Mitigated all major risks and reduced costs by over 35%.*Successful audit within 6 months of assuming this role.RESPONSIBILITY:- Responsible for the delivery of the Global Payments Utility which is the largest change programme in Barclays which will transform the Payments Landscape. - Leading cross geographic organization across Business, Operations and Technology.- Assigned to turn around under-performing organization due to criticality of this programme

ENTERPRISE IMPACT:*Partnered with CIO of Technology to stabilize processing environment that resulted in reducing high-severity incidents by 67% and improving on-time project delivery by 18% within a 6-month period.*Developed strategic plan for Operations and Technology focused on reliability, control, and efficiency.*Participated in multiple Mergers and Acquisitions, Due Diligence and Integration Planning of EXPO Bank.RESPONSIBILITY:- Directly reporting to the Chief Operating Officer of the Global Retail and Commercial Business of Barclays supporting him in oversight of multiple business units which included Operations, Technology, Premises / Facilities Management, Human Resources, Mergers and Acquisitions, and Corporate Affairs. - Main focus areas were Technology Operations Mergers and Acquisitions due diligencce and integration.

ENTERPRISE IMPACT:*Facilitated creation of interlocking of plans across 13 functions and 12 business clusters, ensuring synchronization of plans with Investment Bank, Wealth, and Group functions.*The integration planning methodology created during this became the base of future integrations.RESPONSIBILITY:- Reporting to the Chief Financial Officer of the Global Retail and Commercial Business was responsible for planning the integration of ABN AMRO.- Plan was to ensure a safe Day 1 to 100 and the strategy to fully exploit long term synergies.

ENTERPRISE IMPACT:*Facilitated sharing of product and service best practices and success factors across diverse markets.*Negotiated very favorable contracts for use of Systematics (Fidelity), TRIAD, and Blaze across International Consumer Business without any geographic or platform restrictions.*Created right shoring strategy for IT resources*Led the program and financial planning of standardization/ convergence of Retail Banking and Cards platformRESPONSIBILITY:- Responsible for directing the overall strategy and planning of IT solutions across International Consumer business- For the first time created an IT roadmap across International Consumer. - Supervised a team of Program Managers who provided management and technical support to regional offices in planning and implementation of convergence projects, with specific focus on financial planning, defining IT solutions, and explicating business requirements. - Oversaw internal and external technology service providers concerning strategic and tactical needs of International Consumer business.

ENTERPRISE IMPACT: *Contributed to creation of International Retail Banking O&T unit to meet common organizational goals. *Managed planning of Citibank’s banking product processor, Enhanced Banking System, deployment for 7 new businesses. *Directed the process-improvement initiatives to ensure timely, cost-effective, and high quality performance from International development teams.RESPONSIBILITY:- Responsible for directing the overall strategy and planning of Operations and Technology delivery across International Consumer business- Provided management and technical support for International Banking businesses across 40 countries in planning and implementation of convergence projects, with focus on financial planning, technology architecture definition, and optimization of business requirements. - Member of the team responsible for the creation of the 5 year strategic plan for International Retail Banking .

ENTERPRISE IMPACT:*Integrated the newly acquired Diners Club Japan portfolio and converted its Technology Platforms to International Cards Businesses standard solutions, and thereby enhancing card system and yielding annual cost reduction of more than US$20 million.*Led the ‘right channelling’ drive which achieved 70% offload to remote channels reducing unit costs by 76%. *Consolidated IT units of 3 businesses that led to annual cost reduction of more than $2.5 million.*Reduced annual expenses every year by average of 15%.*Introduced Sales and Service Prompts to our Internet Banking platform – this concept was then introduced to multiple countries across US and Asia Pacific. *Launched 125+ projects annually over 3-year periodRESPONSIBILITY:- Responsible for directing the Information Technology group of the Japan Consumer Business, including Retail Banking, Visa Cards, and Diners Club Japan.- Led staff of 80 employees and over 300 internal and external third party suppliers.- Initially Managed Operating cost of US$74 millions which was reduced to US$$56 million over 2 years while ensuring similar level of delivery.

#Took up this position while still continuing in the role of Credit Operations HeadENTERPRISE IMPACT:*Was assigned to lead this organization after the whole management team and more than 20% of the staff were hired out by another bank.*Ensured departmental delivery was back to normal within 6 months*Directed all internet banking and eCommerce initiatives that doubled customer usage and achieved #1 ranking in Nikkei’s annual review of Japanese banking Web sites. *Set up business prioritization and financial validation model for all technology initiatives. A derivation of this was later adopted by the Asia Pacific region as their standard.*Launched fully integrated Customer Relationship Management solution for sales and service. *Designed and implemented fully load balanced virtual call center operating across two locations.*Launched 75+ projects while reducing operating expenses by 15%.RESPONSIBILITY:- Responsible for directing the Information Technology group of the Japan Retail Banking.- Led staff of 40 employees and over 150 internal and external third party suppliers.- Initially Managed Operating cost of US$46 million which was reduced to US$40 million over 12 months while ensuring similar level of delivery.

ENTERPRISE IMPACT:*Built Mortgage Operations department to support planning and execution of Citibank Japan’s asset strategy.*Increased balances of loans on books from $400 million to $1.8 billion and drove EBIT from $3 million to $24 million.*Cut cycle time for mortgage application processing by 40%*Reduced unit costs by 40%.RESPONSIBILITY:- Responsible for directing the Asset Operations Department of the Japan Retail Banking, which encompassed - Underwriting - Appraisals - Collections - Account Maintenance - Strategy and Planning - The President of CCKK a liquidating Business Banking portfolio reported to me

ENTERPRISE IMPACT:*Constructed Technology Council for prioritization of all Japan Consumer Business IT projects.*Provided support in "due diligence" of acquisition targets and developed DPMO and Sigma tracking methodology for IT systems across diverse platforms.*Devised key processes leading to SEI-CMM Level 3 rating for AP Technology office.

ENTERPRISE IMPACT:*Reorganized all major processes in Japan Data Processing Center, initiating annual cost savings of more than $4M.*Devised key processes leading to SEI-CMM Level 3 rating for Japan Technology and Automation Group.