Indresh Singh Email & Phone Number

Cape Town, Wc, Za

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Cape Town, Western Cape, South Africa

Established PMO to implement best practices for executing strategic projects and managing team workflows. Adapted for the dynamics of Airlift operating within the Q-commerce industry.Drove vendor selection, pricing negotiations and implementation of a project and work management platform (Monday.com). This improved communication, workflows and reporting across strategic projects and business teams.Drove strategic project execution across several business units: Infrastructure, Retail, Delivery Operations and Marketing. This led to more structured planning and better risk management when executing strategic projects.Collaborated with supply teams to set up workflows for tracking stock onboarding and disposal. This created more streamlined communication and reporting around stock monitoring.Drove implementation of buddy system when onboarding new joiners. This resulted in higher satisfaction scores from new joiners.

Cape Town Area, South Africa

Established strong client relationships across different banks and mutual fund clients. This led to improved trust amongst industry participants and lengthier pipeline of client work. Primary client was Allan Gray (South Africa's largest privately owned asset manager).Presented proposals for large scale software solutions to clients, covering business processes such as payments, exchange rate booking, unit trading, tax reporting and cash reconciliation, with over 80% being approved for implementation. Overall client impact included increased automation, risk controls, streamlined operations and early ROI.Drove project implementation by providing leadership and hands on support to software engineering teams developing various .Net and SQL based solutions. This resulted in improved knowledge transfer, better quality code, more thorough analysis and faster implementations.Revamped software engineer performance review processes to include simple rating criteria, incorporation of reflections and 360-degree feedback. This led to more engaged performance review sessions and more actionable outcomes as assessed by managers and employees across different teams.

Cape Town Area, South Africa

Performed system analysis, documentation, testing, implementation and production support for point of sale, customer loyalty, marketing and online retail systems. The biggest benefit included IT incidents logged by call centre agents decreasing by 75%.Revamped unit, integration and end user testing process for key customer systems. This reduced product go-live errors by over 30%.Mentored and assisted junior colleagues with defining system specifications and troubleshooting assistance. This led to more coordinated efforts in addressing outstanding support tickets and better knowledge share amongst team.Awarded Woolworths Difference Award (April 2017), for highly valued contribution to business.

Cape Town, Western Cape, South Africa

Engaged clients across mutual fund providers, banks and other financial services entities to drive solution requirements and implementation.Worked with software development and testing team members to design and develop multiple robust .NET and SQL based solutions to meet client requirements for functionality, scalability and performance.Addressed and resolved live production issues as per client SLA.Shadowed and backed up client site managers in ensuring client relationship and expectations were managed effectively.

Cape Town, Western Cape, South Africa

Cape Town Area, South Africa

Cape Town Area, South Africa

Performed IT Audits on financial information systems. This highlighted areas for security and governance improvement for clients.Reviewed IT policy content for improvement. The outcome was more consolidated information and less inconsistencies.Audited migration of sensitive data between healthcare systems. This ensured that sensitive data was handled correctly with no risk incidents.Facilitated knowledge share sessions and documented key information as part of client organisation restructuring. The result was key information being consolidated and easily available for retrieval.