Inês Lima Email and Phone Number
Inês Lima work email
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Inês Lima personal email
Almost 20 years of experience, 6 of which in strategic & operational consulting at Deloitte/Deloitte Digital, and the rest as a leader in different areas, at EDP SA and Páginas Amarelas, namely Corporate Communication, Digital Communication, Digital Content Management, Customer Care e Go-To-Market.As a consultant I have a proven track record in the scope of digital strategy, customer experience, social media strategy, omnichannel strategy, process reengineering, customer analytics and go-to-market strategy.Leading Digital Communications at EDP SA, I was in charge of the definition and operationalization of web & social media strategy for EDP Group, with closed alignment with different geographies and Business Units.Recently launched my own project “ReStart Mentoring” where I can express my true purpose: to help to objectify paths and materialize projects and ambitions, through the practice of mentoring and business consulting.I'm also a Strategic Board Member at Colégio Sra Boa Nova and I work as Business Mentor with entrepreneurs and entities.Specialties:- Project Management- Digital Strategy- Digital Marketing & Communication- Social Media & Web Strategy- Influencer Marketing- Customer Experience- Customer Analytics- Customer Segmentation
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Trainer - Nova Sbe Executive EducationNova School Of Business And EconomicsLisbon, Portugal
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Founder & Business MentorRestart Mentoring May 2022 - PresentBusiness mentor, who works with:- entrepreneurs who want to launch their projects or give new boost to ongoing businesses- companies/institutions that need advice on management practices, innovation, process reengineering and launching new projects
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Trainer - Nova Sbe Executive EducationNova School Of Business And Economics Nov 2022 - PresentLisbon, Portugal
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Inclusive Leadership TrainerDiversity & Inclusion Journey Dec 2023 - PresentLisbon, Portugal -
Corporate TrainerSeven Seeds Consulting Oct 2023 - PresentLisbon, Portugal -
Business MentorCentro Paroquial Do Estoril Nov 2022 - PresentEstoril, Lisbon, Portugal -
Member Of The Strategic BoardColégio Sra Boa Nova May 2019 - Jul 2023Estoril, Lisbon, Portugal
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Deputy Director - Corporate CommunicationEdp Sep 2021 - Apr 2023Lisbon Metropolitan Area -
Deputy Director Of Digital CommunicationEdp May 2017 - Sep 2021Lisboa E Região, PortugalLeader of Digital Communications in charge of developing and monitoring web & social media strategy cross geographies and Business Units.
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Project StarterEus The School Of Being Feb 2021 - Sep 2021São Pedro Estoril, Lisbon, PortugalProject Starter and mentor of entrepreneurs who want to launch their business to the market. Helps in the construction of business plans that support the business idea, from the point of view of its implementation and its financial viability. -
Digital Strategy ManagerDeloitte Digital Jan 2016 - Apr 2017Lisbon Area, PortugalStrategy Manager at Deloitte Digital, being responsible for the Digital Strategy offer for customers of retail, consumer goods, travel and energy. Among the several projects developed, the following stand out:- Design of social media strategy for a utilities company- Mapping of customer journeys to support the omnicanal strategy of a consumer electronics retailer- Redesign of the route-to-market strategy of a brewery company- Definition of the entry model of a beauty products company in an external market -
Manager Consulting S&ODeloitte Oct 2013 - Dec 2015Lisbon Area, PortugalManager of Consulting (Strategy & Operations) in the Manufacturing, Consumer Business, Energy & Resources industry. Responsible for the development of the practice of Marketing & Sales in the Consumer Goods and Retail industries. Team management in the development of consulting projects, for national and international clients (Customer Strategy, Digital Marketing, Customer Experience and Customer Relationship Models, Internationalization Strategy and Go-to-Market, Pricing Models and Customer Analytics / Business Intelligence). -
Graphics & Content Fulfilment ManagerPáginas Amarelas May 2012 - Sep 2013Lisbon Area, PortugalManagement of an area composed of 26 elements that create, develop and implement the core products of Online Marketing (Websites, SEO, domain management, display and mobile campaigns) and Print (telephone directory). Strong interaction with the other departments, in particular with the Marketing Department, regarding the definition and development of online products, and with the Commercial Department, in the alignment between commercial positioning and delivery of the final product. -
Customer Care ManagerPáginas Amarelas Feb 2010 - May 2012Lisboa E Região, PortugalResponsible for the set up and daily management of an area full dedicated to provide a great customer experience to approximately 40,000 customers, in both Inbound and Outbound contacts.- Telephone Answering and Complaints Management (CRM)- Optimization of advertising programs and SEO content- Creation and management of Google Adwords campaigns (SEA)
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Go-To-Market ManagerPáginas Amarelas Dec 2008 - Jan 2010Lisbon Area, PortugalManagement of a team of 12 elements, ensuring the definition and implementation of the Go-to-Market strategy of a sales force of 140 commercial consultants. Analysis and segmentation of the market, definition of annual Sales plans, implementation of the communication strategy with customers and reporting of KPIs.
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Online Go-To-Market ManagerPáginas Amarelas Dec 2007 - Nov 2008
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Online Channel & Sales Strategy SpecialistPáginas Amarelas Dec 2006 - Nov 2007Lisbon Area, PortugalResponsible for managing the channels of the online sales force. Development of strategic projects and operational support (eg. launching of direct marketing actions, optimization of internal sales processes, definition and application of market segmentation models).
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ConsultantDeloitte Sep 2003 - Nov 2006Lisbon Area, PortugalParticipation in projects of different activity sectors, which include processes’ identification, benchmarking analysis, feasibility studies and process reengineering. Among the main projects developed, the following are highlighted:- Utility Company: Revision and implementation of Business Model and Relationship Model between clients and service providers; Feasibility Analysis of a Contact Center.- Airline Transportation Company: Definition of a new Business Model and implementation of a Shared Services Center, supported by an ERP (SAP); Definition and follow-up of a portfolio of efficiency initiatives and optimization of transversal processes.
Inês Lima Skills
Inês Lima Education Details
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Mentora E Formadora Do Voice Leadership Initiative
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Joviform5 - Excelente -
Happiness Business SchoolChief Happiness Officer 2.3
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Online Impact Bootcamp -
Business Administration And Management, General
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Wobi - Hub Of Business ContentTalent Strategy
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Wobi - Hub Of Business ContentHigh Performance Teams
Frequently Asked Questions about Inês Lima
What company does Inês Lima work for?
Inês Lima works for Nova School Of Business And Economics
What is Inês Lima's role at the current company?
Inês Lima's current role is Trainer - Nova SBE Executive Education.
What is Inês Lima's email address?
Inês Lima's email address is il****@****tte.com
What schools did Inês Lima attend?
Inês Lima attended Nova School Of Business And Economics, Joviform, Happiness Business School, Ies-Social Business School, Nova School Of Business And Economics, Wobi - Hub Of Business Content, Wobi - Hub Of Business Content, Flag.
What are some of Inês Lima's interests?
Inês Lima has interest in Social Services.
What skills is Inês Lima known for?
Inês Lima has skills like Team Management, Online Marketing, Team Leadership, Management, Marketing Strategy, Seo, Google Adwords, Strategic Planning, Customer Service, Project Management, Online Advertising, Management Consulting.
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