Inès Charneau Email & Phone Number

Basel

Région De Zürich, Suisse

⋅ Contributed to the success of Switzerland’s #1 Start-Up in the medical device femtech industry⋅ Provided direct customer support for end-users across all distribution channels (direct-to-customer, business-to-business)⋅ Empathized with and resolved all customers’ concerns in a multi-channel environment (e-mail, social media, communities)⋅ Accurately identified, analyzed, and troubleshooted both app and non- app related issues within target service level agreement (SLA)⋅ Developed adaptable communication styles when reviewing, replying, and flagging English and French social media comments and private messages through Facebook, Twitter, and Instagram business accounts⋅ Cross-functional Contributor o Designated as Supply Chain Special Matter Expert within Customer Success (CS) team for global markets o Established communication guidelines and improved interactions with external logistics partners in global warehouses o Developed Supply Chain work flows for CS team and reduced the number of internal errors made o Translated company-wide external content to French for Product, Marketing and CS teams o Identified inaccurate Marketing content at the translation stage and provided relevant feedback to Marketing team to ensure external messaging stayed on-brand⋅ Independently managed and moderated online French User Communities.⋅ Selected, onboarded and supported external community moderators

Région De Basel, Suisse

⋅ Successfully took charge of medical incidents on board⋅ Assumed responsibilities of cabin manager when she became incapacitated and independently led crew of 3 people⋅ Developed techniques and skills to meet demanding company sales targets⋅ Recognized by superiors and colleagues alike as the go-to person to put passengers at ease in stressful situations⋅ Learned to be resilient keeping a positive attitude and delivering consistently through long days of up to four flights⋅ Awarded “Cabin Crew of the Month” for the Basel base, Nov 2015⋅ Qualified on Airbus A319 & A320 airplane models ⋅ Responsible for and ensured the comfort and safety of passengers on board

Région De Paris, France

⋅ Developed patience and adaptability while working in all flight sectors and long haul flights⋅ Developed cultural competency in communicating with multi-cultural and multi-ethnic passengers ⋅ Fully represented the company image internally and externally⋅ Delivered excellent service to passengers in Economy and Business class

Business Management /Exchange Semester, Business Program

Certificate Of Safety And Security, Aviation

Management Diploma, Management

Baccalauréat Scientific, Sciences Physiques