Ines Osborne Email & Phone Number

Liverpool, United Kingdom

Executive advisor to ONR's three most senior directors, supporting them to be well briefed, prepared and equipped to maximise the impact of engagements with all audiences and deliver the best possible outcomes. Appointed as Senior Responsible Officer/Lead on ONR's New Ways of Working Project, set up to consider future operations post-COVID, informed by the lessons learned from the organisational response to the pandemic. Main responsibilities include: - Providing trusted, strategic advice and support to the Chief Executive, Chief Nuclear Inspector and Deputy Chief Executive, informed by current and balanced insight, research, and feedback and professional expertise, during business as usual and incident/crisis periods (COVID-19 pandemic)- Building strong, positive relationships across the organisation (staff and Board) and with key external stakeholders, as a representative of the Chief Executive - Ensuring high quality of products and outputs (either in direct or co-ordinated work)- Preparing/commissioning correspondence and briefings for engagements up to the most senior levels- Drafting presentations and speech materials for a wide range of events and engagements across internal and external audiences, at local, domestic, and international level - Proactively managing the Chief Executive's profile and reputation, including award submissions, press/media coverage, speaker opportunities, external event management and social media presence and channels- Proactively alerting and advising on business delivery and reputational impact issues and risks, including resolution where appropriate- Liaising with our Board, executive governance groups and government departments and ensuring oversight of key activities- Overseeing protected disclosures (whistleblowing cases)- Representing and acting for the Chief Executive as required

Liverpool, United Kingdom

Responsible for the internal communications and engagement strategy at ONR, providing strategic leadership to the function (reporting to Director level):• Developing and delivering the internal communications strategy, plans and milestones• Ensuring internal communications, engagement activity and campaigns support behaviour change and align to ONR objectives• Providing advice and counsel to senior leaders and the Board on internal communications and engagement matters• Promoting and encouraging the early integration of strategic communication and policy development • Ensuring internal content and services were designed and delivered in accordance to user needs, while aligned to organisational goals and strategy • Developing strategies to protect and improve staff engagement on key corporate issues

Liverpool, United Kingdom

Responsible for leadership and strategic oversight of all internal and external communications (including media/press and digital/web services) services and activities. Trusted advisor to Executive and Non-Executive Directors on all communications and reputational matters.

Liverpool

• Developed, evolved, and implemented the internal communications strategy, plans, and processes• Advised the senior leadership team on sensitive and complex internal communications issues, including crisis communications and best practice• Provided advice/guidance for management staff at all levels/directorates, ensuring consistency with the internal communications strategy• Built effective relationships through consultancy, influencing, engagement and coaching• Conducted research/intelligence gathering• Drafted and submitted reports/proposals for board review, with recommendations for change and improvement• Implemented robust measurement approaches to gauge effectiveness of the strategy, messaging and channels, establishing and maintaining standards for effective communication• Developed channel/audience maps to understand and address diverse needs• Managed the internal communication programme/calendar• Managed corporate identity and internal branding• Lead on day to day channel management, from print to face-to-face and digital• Advised and led on content development, idea generation, key messaging, and tone of voice• Responsible for writing, editing and overseeing production of internal messages/publications (including staff magazine, corporate email, high profile/executive communications)• Ensured the corporate vision, values and strategic priorities were firmly embedded within the DBS narrative• Represented the team on key projects to ensure communication needs are met• Developed, refined, and deployed internal communications plans for a range of projects, initiatives and campaigns

Cheshire

Responsible for:• Developing and delivering the marketing and internal communications plan and programme, in line with strategic objectives • Fostering innovation and improvement of existing materials, products, and services• Developing and maintaining robust relationships with stakeholders at all levels • Digital marketing management, including company websites (copywriting, SEO, etc), social media and email campaigns • Social media strategy, planning, and campaign implementation • Developing and co-ordinating all external communications and collateral, such as brochure and leaflets, as well as all internal communications, including company newsletter, bulletins and staff intranet • Developing and improving two way communication channels, reaching out to all stakeholders, including text messaging to site staff and communication surveys• Managing the company brand, including development of a brand guide, internal and external document templates, vehicle livery and uniforms• Developing, implementing and delivering the company's PR strategy in line with strategic objectives • Providing support to the Business Development Director as required, including bid development and bid writing (quality elements)• Meeting KPIs and targets and developing monthly reports for the marketing and communications function, developing and putting in place plans for improvement as required. JPCS is a nationwide contractor, delivering safe and sustainable civil engineering and maintenance services to the public and private sectors, across the highways, rail and energy markets. Creating sustainable energy and infrastructure in the UK for almost 20 years, JPCS maintains the roads, pavements, and rail infrastructure of the UK, as well as providing innovative installation solutions for ground mounted solar panels and renewable energy.

• Developed and delivered integrated, clear and consistent internal communications messages, activities and materials across British Gas Social Housing (previously PH Jones) • Rebranded and redeveloped the PH Jones employee newsletter, including all design and content elements, into a of British Gas Community Energy publication, issued across all business units • Played an instrumental role in the integration of the PH Jones and British Gas brands, by proactively influencing and supporting the delivery of the integration plan• Project managed branch the first British Gas Social Housing branch rebrand and refurbishment, in one of the business’ largest branches• Assigned to a communications task team to support the delivery of the internal and external communications plan in relation to the British Gas acquisition.

Malpas

• Joined as Bid Assistant, very quickly progressing to Marketing and Communications Officer, and subsequently to Marketing and Communications Manager• Enhanced, expanded and embedded the corporate communications suite for PH Jones improving company-wide brand consistency and accessibility• Project managed an internal roadshow presented by the Managing Director and the Business Development Director, to 25 UK branches and over 1000 staff, following the launch of the new brand• Developed and rolled out a rebranding programme to internal and external stakeholders• Played an instrumental role in the development and launch of a national employee recognition scheme• Developed, co-ordinated and delivered all internal and external communications activities • Managed the marketing and communications assistant • Ensured team KPIs were met and produced annual and monthly team performance reports• Launched new corporate website, including concept development and content/copywriting• Managed and ensured adequate maintenance of the company website• Responded to media related enquiries, managed the reputation of the brand, and co-ordinated internal and external PR activities• Provided support to the bid team as required.

Ba (Hons), English Literature, First Class

Cim Diploma In Marketing, Marketing And Communications