Ines Osborne Email & Phone Number

Liverpool, United Kingdom

Executive advisor to ONR's three most senior directors, supporting them to be well briefed, prepared and equipped to maximise the impact of engagements with all audiences and deliver the best possible outcomes. Appointed as Senior Responsible Officer/Lead on ONR's New Ways of Working Project, set up to consider future operations post-COVID, informed by the.

Liverpool, United Kingdom

• Responsible for the internal communications and engagement strategy at ONR, providing strategic leadership to the function (reporting to Director level):
• Developing and delivering the internal communications strategy, plans and milestones
• Ensuring internal communications, engagement activity and campaigns support behaviour change and align to ONR objectives
• Providing advice and counsel to senior leaders and the Board on internal communications and engagement matters
• Promoting and encouraging the early integration of strategic communication and policy development
• Ensuring internal content and services were designed and delivered in accordance to user needs, while aligned to organisational goals and strategy

Liverpool, United Kingdom

Responsible for leadership and strategic oversight of all internal and external communications (including media/press and digital/web services) services and activities. Trusted advisor to Executive and Non-Executive Directors on all communications and reputational matters.

Liverpool

• Developed, evolved, and implemented the internal communications strategy, plans, and processes
• Advised the senior leadership team on sensitive and complex internal communications issues, including crisis communications and best practice
• Provided advice/guidance for management staff at all levels/directorates, ensuring consistency with the internal communications strategy
• Built effective relationships through consultancy, influencing, engagement and coaching
• Conducted research/intelligence gathering
• Drafted and submitted reports/proposals for board review, with recommendations for change and improvement

Cheshire

• Responsible for:
• Developing and delivering the marketing and internal communications plan and programme, in line with strategic objectives
• Fostering innovation and improvement of existing materials, products, and services
• Developing and maintaining robust relationships with stakeholders at all levels
• Digital marketing management, including company websites (copywriting, SEO, etc), social media and email campaigns
• Social media strategy, planning, and campaign implementation

• Developed and delivered integrated, clear and consistent internal communications messages, activities and materials across British Gas Social Housing (previously PH Jones)
• Rebranded and redeveloped the PH Jones employee newsletter, including all design and content elements, into a of British Gas Community Energy publication, issued across all business units
• Played an instrumental role in the integration of the PH Jones and British Gas brands, by proactively influencing and supporting the delivery of the integration plan
• Project managed branch the first British Gas Social Housing branch rebrand and refurbishment, in one of the business’ largest branches
• Assigned to a communications task team to support the delivery of the internal and external communications plan in relation to the British Gas acquisition.

Malpas

• Joined as Bid Assistant, very quickly progressing to Marketing and Communications Officer, and subsequently to Marketing and Communications Manager
• Enhanced, expanded and embedded the corporate communications suite for PH Jones improving company-wide brand consistency and accessibility
• Project managed an internal roadshow presented by the Managing Director and the Business Development Director, to 25 UK branches and over 1000 staff, following the launch of the new brand
• Developed and rolled out a rebranding programme to internal and external stakeholders
• Played an instrumental role in the development and launch of a national employee recognition scheme
• Developed, co-ordinated and delivered all internal and external communications activities

Ba (Hons), English Literature, First Class

Cim Diploma In Marketing, Marketing And Communications