Iness Lunga Email & Phone Number

Dublin, County Dublin, Ireland

• 0365 admin center• Sophos antivirus• Duo MFA• Microsoft server(active directory)• Firewall/VPN(fortinate firewall and forticlient VPN• Cisco anyconnect VPN and Forticlient VPN and sophos ssl VPN.• Virtual desktops and servers.• Ticketing system(connectwise), CRM(connectwise)• Remote connection software/technologies(logmein,Labtech,quick assist)• Virtialisation technologies(Citrix)• End user support• Basic infrastructure support• Windows 10 software and hardware setup.

County Dublin, Ireland

ST. JAMES’S PLACE WEALTH MANAGEMENT SERVICE DESK - July 2019 – PRESENTTechnical Support Analyst - Providing technical support to Principal Partners, Partners, support staff & SJP employees.- Providing Network support and troubleshooting (LAN/WiFi)- Support of Citrix (Receiver and CAG/NetScaler for Windows & Mac OS)- Support of MS Office Suite - Mail configurations & support (Exchange)- Support of One drive to Employees (office 365)- Working with Active Directory for provisioning & security.- Supporting software (SWIFT), for business processing & technical issues- Using ESD for ticket logging.- Supporting Windows 7 & 10 OS.- Supporting Mac users in setup (Outlook, VPN and Intranet)- Providing Quality customer service & support.- Technical support on hardware, installations & troubleshooting (printers & scanners)- Supporting Symantec Encryption (PGP)- Support of company specific applications on iPhone/iPad- Supporting Exchange Active Sync accounts on iPhones/iPad.- Providing remote assistance through Go To Assist & Teamviewer Software.- Installation and set up of MobileIron

Dublin, Ireland

Took sometime off work to finish IT Management Degree.

Crumlin

Assisting with personal care e.g. toileting, feeding Participation in activities with clients Games, crafts, quizzes, outside visits, gardening. Assisting with preparation of snacks, Dinner and refreshments Undertaking any other duty considered relevant to the job and which arises from time to time vital signs reading

Capetown, Southafrica

Providing advice, information and assistance to callers. Resolve all enquiries on first contact with the caller. Making sure that all telephone calls are answered promptly. Dealing with client queries, requests, appointments or complaints. Following up clients by calling them back. Essentially receiving up to 50 incoming calls from clients daily. Involved in processing payments, forms and applications and purchasing of goods Accurately recording details of calls and issues on logging software. Having a professional and courteous manner at all times. Identifying and escalating priority issues or client's complaints to Doctors. Sending emails to clients answering their enquiries. Taking ownership on all calls and queries answered. Arranging appointments for Doctors to attend

Bsc It Management, Computer Science

Bachelor Of Science (Bsc), Bsc.It Management, Bachelor Degree

Semester 1 Software Development1 Business Information Systems Object Oriented Systems Analysis Computer Architecture Learning to Learn.

Fetac Level 5, Maternity Care And Support, A

Fetac Level 5, Nursing Studies, B

Diploma, Information Technology