Inez Crowley Email & Phone Number

San Antonio, Tx, Us

United States

Manage multiple orders, delivery locations, and customers at the same timeDeliver orders within an optimal period-of-time, ensuring freshness of food and respect for customer preferencesSafely operate a vehicle in all types of weather conditionsNavigate local streets and highways efficiently using GPSCommunicate clearly with customers and food service employees, demonstrating an eagerness to work through any issues or points of confusionVerify orders before each delivery and maintain a detailed, comprehensive delivery logProvide excellent customer service and build customer loyalty by delivering food in a timely, cordial mannerEnsure orders are delivered accurately and in good conditionCommunicate any issues or delays and resolve problems efficientlyRepresent the company with excellence and professionalism by driving safely, exercising good judgment, and treating customers with respectValid driver’s license and clean driving recordAbility to lift and carry heavy food orders and operate a vehicle for prolonged periods-of-timeStrong interpersonal skills, including verbal communication and conflict resolutionMindset for organization and attention to details

United States

Responsible for Income Tax preparation for individuals.Identified potential tax credits and liabilities.Ensured tax returns were filed timely and processed late filings per client requests.Completed tax forms in compliance with state and federal rules, regulations and directives, while adhering to company procedures.Uncovered potential credits and deductions.Advised clients regarding tax liabilities.Thoroughly interviewed clients to identify all tax liabilities, credits and deductions to offer company products to fit their specific needs.Maintained customer confidentiality and obtained identification documents for proof of filing.

Texas, United States

Acquired and applied basic knowledge of Property & Casualty insurance industry products, services, and processes to include P&C insurance policy contracts and coverages and the USAA claim handling process and procedures. Provided claims service via internal channels (phone/fax/email/mail) to members and third-party customers. Adjusted low to moderately intricate Auto claims. Sought mentorship from team members to resolve issues and identify appropriate issues for additional review. Partnered with and advised vendors and business partners to facilitate claims resolution. Contributed to business goals, company performance measurements, and efficiently used tools & technology. Supported workload surges and catastrophe operations during designated catastrophic events.

Texas, United States

Maintained regular contact with key provider organizations and served as a liaison to internally resolve complex issues.Developed strong interpersonal relationships with assigned providers. Researched and resolved incoming escalated provider inquiries within contract guidelines.Educated providers on new protocols, policies, and procedures. Ensured provider database and documentation is up-to-date, accurate, and complete. Verified patient eligibilty and insurance benefits.Reviewed and advised on claims documentation, payment verification, appeals and errors.

United States

Tax Enforcement Officer -- Collected direct and indirect state taxes, such as franchise taxes, sales and use taxes, alcoholic beverage taxes, and cigarette taxes. Conducted tax refund, compliance, and violation investigations for various types of taxes theState collects.Enforced state tax laws using various statutory collection tools, such as account freezes, levies,seizures, bond forfeitures, filing of liens, filing of misdemeanor charges, and/or the suspensionof permits to collect delinquent taxes.Analyzed taxpayer accounts to determine their delinquent status and initiated appropriatecollection actions.Confiscated and destroyed items determined to have violated state importation laws.Maintained records related to the collection of taxes and seized assets.Prepared forms, notices, correspondence, and reports.Assisted taxpayers with licensing and filing requirements, conducted compliance activities, andhandled taxpayer complaints in person (field and office) and on the phone.Assisted in the preparation of applications, determining the amount of bond required under taxlaws, and computing the tax base.Tax Compliance Analyst -- Interpreted state tax laws, rules, regulations, and fees for taxpayers, tax professionals, state officials, and agency personnel as an inbound call center position.Researched taxability inquiries, provided tax-related guidance, and drafted written responses toruling requests.Attended meetings with taxpayers, tax professionals, and industry representatives.Attended annual further education classes to stay informed on Statewide and/or National changes.

Texas, United States

Licensed Insurance P&C Agent and Customer Service Representative who worked within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. Interacted with members in an inbound call center environment providing adequate coverage and advice to help ensure members' financial security.Facilitated the member experience by answering phone calls, emails, and other requests from members.Applied developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Maintained respective trailing documents for all states.Identified, assessed, and understood member needs and consistently provided complete and accurate advice and solutions for insurance products and services. Provided detailed issue diagnosis while minimizing transfers, escalations, and call-backs.Efficiently operated in a contact center environment and navigated multiple systems/programs while maintaining and engaging member interaction.Maiintained required Property & Casualty (P&C) licenses and state registrationsEnsured risks associated with business activities were effectively identified, measured, monitored, and controlled, in accordance with risk and compliance policies and procedures.

United States

Performed clerical, personnel security, and general administrative duties, including typing and filing; preparing, routing correspondence and reports; maintained records, publications, and service records; counseled office personnel on administrative matters; performed administrative support for shipboard legal proceedings and maintained shipboard legal files; conducted reporting/detaching and required retention related interviews; prepared and maintained personnel security documents and performed other personnel-related functions; and served as office managers, housing assistant, pay and personnel assistant, legal assistant and administrative assistant.As a Yeoman, there was an understanding of standard office equipment, layout, and function.Maintained a Secret security clearance.

Computer User Specialist Support Program

* ITIL 4 Foundations Course -- Learning the fundamentals of ITIL 4 framework for efficient IT service management. Course Completion.

Diploma Of Education, Avocational Certified Hypnotist, 3.8

Activities and Societies: Certified Hypnotherapist (CHt) – HMI’s 720-hour, 1-year, Diploma in Clinical Hypnotherapy Program fulfills all.

Business Administration And Management, General

37 credit hours in coursework toward a Bachelor of Business Administration degree

Real Estate Management

Real Estate Management Certificate and additional educational courses towards an Associate's in Business Management program