Jessica Redmond Email & Phone Number

Kalamazoo, Michigan, United States

As an Administrative Specialist, I serve as the first point of contact for clients and visitors, providing exceptional customer service while managing a variety of essential office functions. My role includes handling incoming and outgoing phone calls, inputting inbound and outbound load data, and running daily operational reports to ensure smooth workflow and accuracy.I play a key role in supporting daily office activities, including coordinating logistics, managing documentation, and streamlining communication between departments. With a focus on efficiency and organization, I contribute to the overall effectiveness of the team and ensure that all administrative tasks are completed with precision and on time.Key responsibilities include:Front desk reception and customer serviceInbound and outbound load data entryRunning detailed operational reports for team and management reviewSupporting day-to-day office operations, including communication, scheduling, and filingEnsuring smooth coordination across departments and addressing any immediate administrative needsI pride myself on my attention to detail, multitasking abilities, and dedication to supporting the team to keep the office running efficiently.

As an Employer Installation Representative at Optum, I am dedicated to ensuring accuracy and quality while building and loading accounts for patients with mail-order prescriptions into the Optum system.In my role, I play a pivotal part in facilitating seamless prescription management by collaborating with employers, healthcare providers, and patients to gather and input essential information into the Optum system. By prioritizing accuracy and attention to detail, I strive to minimize errors and ensure a smooth experience for patients relying on Optum for their prescription needs.Apart from my technical responsibilities, I am also adept at addressing inquiries and concerns from patients and other stakeholders regarding their accounts or mail-order prescriptions. With strong communication and problem-solving skills, I consistently provide prompt and effective solutions.My role as an Employer Installation Representative showcases Optum's commitment to delivering high-quality healthcare services and exemplifies my dedication to enhancing the patient experience.

Previously, I had the privilege of owning and operating Fusion of Sound, an online platform passionately dedicated to promoting the music industry. However, at the start of 2023, I made the difficult decision to conclude the site's operations due to time constraints that prevented me from devoting the same level of focus as before.During my tenure as the owner of Fusion of Sound, I spearheaded initiatives aimed at showcasing emerging artists, fostering collaborations, and providing valuable industry insights. Through this venture, I gained valuable experience in marketing, content creation, and community engagement within the music sphere.While I have chosen to conclude Fusion of Sound, I am grateful for the opportunities it afforded me and the connections I made within the music industry. I remain passionate about supporting the growth and development of the music sector and look forward to exploring new avenues to contribute my expertise and enthusiasm.