Stephen J. Smith Email & Phone Number

Louisville, Kentucky Area

One of the Top Wellness and Health Companies in the World, Humana; 13 million lives served, 53K Associates, 53 years in business. I have the great opportunity to practice; Business Process Management, Business Intelligence, Project Management, Service Oriented Architecture, Data Governance, and Business Discovery within an Industry leader working with seasoned collaborators.Empowered by Humana management with liberty to engage and self-direct in the following areas:As a Project Manager: Use and explore the Enterprise Project and Portfolio Management (EPPM) Software “PowerSteering” by Upland.As a Business Consultant: Create and produce Business Intelligence (BI) using “QlikView”.As an IT Leader: Collaborate with middle management to construct and manage Data Governance.As a Business Analyst/Consultant: Work as a Business Analyst Generalist to elicit requirements, develop solutions, and come along side and assist stakeholders.As an Enterprise Leader: Champion and encourage Business Process Management / Service Oriented Architecture.As an innovator: Envision and reach for Business Discovery within HGB; Bring together HGB and Humana, Inc. to find new markets/business and assist in creating them.

Louisville, Kentucky Area

Client Site - Humana, Inc. |

Valued Business Analyst liaison connecting Humana Security Administration (SA), Human Resources, and IT stakeholders by skilled elicitation; interviews, observation, business requirements matrixes improving written and verbal communications.Found the pain points of business stakeholders through tenacious communiques and provided solutions by steady iterative requirements revisions, restating primary goals, deep dives into technical solution designs, reaffirming stakeholder understanding, and patient persistence.Prepared Business Process Modeling and Notation (BPMN) workflows of Security Administration projects and internal Enterprise Security Engineering (ESE) IT operations enabling clear recognition of AS-IS and TO-BE process flows.Developed standards documents for Humana Center of Excellence (COE) BPMN used to align enterprise with best practices within Humana’s Business Process Management initiative.Developed lexicon and standard communication protocols within ESE enabling common understanding empowering connected pathways of enterprise knowledge areas increasing recognition and productivity.

28 Courses in 28 MonthsMany of my business classes at IUS: Organizational Behavior, International Business, and Operations Management has equipped me with additional competencies in customer relations, global business diversity, Theory of Constraint, and resource planning.

Louisville, Kentucky Area

Built analytic framework allowing client rapid alignment recognition of critical personnel skill sets.Effective and practiced in exercising a wide spectrum of soft skills encouraging consensus, cooperation, and buy-in.Demonstrated continual professional improvement by achieving professional certification as a HIPAA Security Specialist.Engaged in business owner skill set training to promote refined professional work product deliverables.

Irvine, Ca

Performed project management aligning enterprise objectives with resource assets to achieve finished deliverables.Crafted cradle to grave full system development life cycle implementation (SDLC) for pilot WMS systems redesign.Created procedural, training and testing sessions enabling client breakthrough education and process improvements. Performed initial vendor selection as an original project stakeholder.Developed system analysis framework model of the As Is and To Be.Implemented pilot project in-scope with the enterprise direction to reduce 1700 sites to 14 tri-temperature locations.Accomplished project team goals coupling implementation and personnel training of innovative RFID technology.Pilot implementation identified 3.6 M lost inventory within six months of go-live.

Chicago, Illinois

Guided client’s expectations by constant communication, actionable deliverables, iterative follow-up, and precise attention to detail.Aligned project scope and client goals for successful $2.3 M process improvement project. Streamlined client processes, eliminated duplication; led ERP e-commerce field implementation for $850 M client.Created scripted test scenarios for numerous ERP implementations, met aggressive deadlines for industry-leading clients.Results-driven pacesetter with proven success in piloting change management initiatives to heighten overall performance.

Minnetonka, Minnesota

Subject matter expert for EDI yearlong initiative. Created and implemented client project tracking system.Enabled seamless e-commerce processing for $70 M firm by expediting enterprise upgrade with zero downtime.Solved compliance issues for $36 M operation; developed/deployed transaction solutions to retain Fortune 500 clientele.Appointed by senior management to troubleshoot ongoing project. Resolved issues and cemented client relationship.

Bachelor Of Science, Informatics - Business

Activities and Societies: BIRG Lab - Informatics

• Associate Of Applied Science Computer Programming, Ibm Midrange As/400

Activities and Societies: Informatics BIRG Lab