Inge Groot Email & Phone Number

Amsterdam, Nh, Nl

Amsterdam, North Holland, Netherlands

Responsible for creating this new role for all incidents and crises that impact customer- and partner operations- develop, implement and maintain a Business Continuity framework across the business, for all roles, processes and teams related to customer- and partner operations- perform Business Impact Analyses across the business for systems, processes and procedures that are related to customer- and partner operations- develop, implement and maintain a Crisis Management framework- take a lead role in the Global Crisis Management Team in crisis situations, representing Booking's commercial operation- influence, persuade and engage at a senior leadership level to increase the awareness of and dedication to Business Continuity and Crisis Management- manage and develop a team across the globe into the center of expertise for operational business continuity and crisis management- develop a programme for carrying out exercises both actual and sandbox to test resilience, create awareness and increase the quality of Booking's Business Continuity and Crisis Management systems and procedures, related to customer- and partner operations

Amsterdam Area, Netherlands

- Internal communication strategy, planning and execution. - Advisor to the VP Global Partner Services and the PS Leadership Team- Drive employee engagement based on company mission, vision, values and formulas- Connect and align target audiences spread over 200+ offices worldwide, taking into account cultural differences- Professionalize internal communication within Booking.com- Crisis communication and management- Major events, town halls, live streaming sessions etc.- Innovation and measuring success of internal communication tools, events and campaigns- Manage a team of 6-8 communication specialistsAdditional/temporary assignments- Support the newly appointed Crisis Manager with building the foundation of Booking’s crisis management system (2017 - 2018)- PMO Commercial Operations: coordinate the implementation of all regulatory and compliance-related changes for partners on behalf of Commercial Operations. Build an organisational framework for the implementation of bi-annual contract updates, which has become the standard after handing over the temporary PMO-role to the newly appointed PMO (Aug 2019 - March 2020)- Support the Commercial Operations Business Continuity team with the development of Crisis and Incidents Playbooks for all roles across the business involved in the operational scenarios (Aug 2020 - Aug 2021)

Amstelveen, The Netherlands

Senior advisor, responsible for internal communications of KLM, advisor for CEO and top management, crisis communications (social media during crises, international/national, internal/external), communication in a change process, high profile projects and events for CEO and Board of Directors (WebCasts, employee sessions etc.). Introduction of Enterprise Social Media (Yammer) and development of new (IT)-tools replacing off-line communication tools for all 30,000 employees.Regular speaker at conventions and seminars regarding crisis communications in general, crisis communications in the age of social media and crisis communications in relation to reputation management.

Amstelveen, The Netherlands

Senior advisor, responsible for International PR of KLM, crisis communications (social media during crisis, international/national, internal/external), cost & efficiency communication, operations communication, communication advisor for SkyTeam-issues and coordinator of corporate communications regarding business strategy, Joint Ventures, alliances and high profile projects.Regular speaker at conventions and seminars regarding crisis communications in general, crisis communications in the age of social media and crisis communications in relation to reputation management.

Amstelveen, The Netherlands

Responsible for internal communications for Flight Operations, Operations Control Center and Fleet Services. Member of the Management Team and member of the KLM Operations crisis team. Manager of five.

Alkmaar Area, Netherlands

Responsible for internal and external communications and PR for a large number of profit and non-profit organizations.ICL/Fujitsu, Ericsson, ECN Petten, Quest International, FNV Bondgenoten, Hogeschool Amsterdam, Stichting ASTRON, KLM, Stork, Gemeente Purmerend, NVOB, Psychologisch Pedagogisch Instituut Amsterdam, Stichting Voorwerk, MYClinic Prague.

Emmen, The Netherlands

Ngpr A+B+C, Internal And External Communication

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