Michael Ingham, Mba Email & Phone Number

Oswego, Illinois, United States

Utilized StockTrack ERP and corporate reporting to analyze and manage inventory levels, including managing obsolete and slow-moving inventories, and to review and update product mixes to ensure ability to meet customer requirements in a continuously evolving environmentOversaw customer management processes including performing customer consultations to identify service needs, reviewing service tech findings and recommendations, calculating and communicating service prices and tech recommendations to customers in order to prioritize appropriate repairs for service visit to ensure customer satisfactionReviewed and approved all completed repairs to ensure that repairs were completed safely and in line with expectations prior to releasing vehicle to customer Managed overall shop workflow including customer drop-offs, service scheduling and vehicle returns, managed labor scheduling and resource deployment, as appropriate

Plainfield, Illinois

-Manage employees and handle customer relations.-Pricing and prioritizing of vehicle services.-Manage inventory of parts kept in stock and ordering of specialty parts per service.

Bolingbrook, Il

-Create portfolios for customer's on layout and itemized quote for service and product.-Maintain file management on new and existing customer base for proper follow up on current and finished projects.-Encourage a positive conversation via social media with old and new customers.-Offer in-home consultation that would lead to personal engagement and long lasting relationships.

Tinley Park, Illinois And Cicero, Illinois

-Create action plans, review and follow up accordingly.-Manage and oversee Recruiting/Training/Termination of employees.-Maintain visual standards and store recovery.-Strategic Development around sales.-Assist in new store openings for the expansion of the company.-Shop competition and create strategies to help keep up with market and competition.

-Processed confidential vending contracts.-Created existing contract in new system using information from the old system.-Assisted sales team in imputing and updating contracts into the new system.

-Assisted faculty members.-Supervised front desk employees.-Monitored safety and regulations.

-Assured proper placement of items in the store.-Built and broke down pallets of items and placed the items in the store.-Assisted customers needing help.-Executed projects and tasks by deadlines.

-Maintained a clean, safe environment for patrons and staff.-Prepared specific cut sizes of food.-Performed daily cleaning and cooking skills.

-Increased sales from$3,000 to $5,000 per day by executing food preparation within specific time limits.-Directed 32 employees in meal preparedness, and correct storage of food and supplies.-Accounted for all inventory, ensuring accuracy, providing appropriate stock of all items.-Maintained a clean, safe environment for patrons and staff by confirming company policies and procedures were followed.

-Refereed soccer games-Set up and tear down soccer fields

Master Of Business Administration (M.B.A.), Management/Human Resources Management, 3.5/4.0

Bachelor Of Business Administration (B.B.A.), Management, 3.63/4.0

Activities and Societies: Graduated Cum Laude Dean’s List- Fall 2012, Winter 2013, Summer 1 2013, Summer 2 2013

Associate'S Degree, Business Administration And Management, General