John Ing
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John Ing Email & Phone Number

Founder | Helping Organisations succeed | Cloud Transformation Leader | AWS | AWS Amazon Connect | Service Cloud Voice | Customer Experience | IT Director | Head of Technology at The Independent User Group for Amazon Connect
Location: Basildon, England, United Kingdom 14 work roles 2 schools
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Role
Founder | Helping Organisations succeed | Cloud Transformation Leader | AWS | AWS Amazon Connect | Service Cloud Voice | Customer Experience | IT Director | Head of Technology
Location
Basildon, England, United Kingdom

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John Ing is listed as Founder | Helping Organisations succeed | Cloud Transformation Leader | AWS | AWS Amazon Connect | Service Cloud Voice | Customer Experience | IT Director | Head of Technology at The Independent User Group for Amazon Connect, based in Basildon, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for John Ing.

John Ing previously worked as Founder at The Independent User Group For Amazon Connect and Founder at Madlen Consultants. John Ing holds Ba Hons, Computer Science from The Open University.

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The Independent User Group for Amazon Connect

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About John Ing

An experienced, entrepreneurial and forward thinking senior technology leader providing cloud transformation consultancy and leadership to organisations across various domains and industries with 35+ years of experience in technology. With a focus on cloud transformation, platform management, and customer experience with the mission to help organisations succeed by leveraging the power of cloud solutions.

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The Independent User Group for Amazon Connect
The Independent User Group For Amazon Connect
Founder | Helping Organisations succeed | Cloud Transformation Leader | AWS | AWS Amazon Connect | Service Cloud Voice | Customer Experience | IT Director | Head of Technology
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14 roles

John Ing work experience

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Founder

Current

United Kingdom

The Independent User Group for Amazon Connect mission is to bring together the right people to help develop and improve how members support their customers through the continual evolution and enhancement of the Amazon Connect platform.

Mar 2024 - Present

Founder

Current
Madlen Consultants

United Kingdom

Helping organisations with their transformations to the Cloud.

Mar 2021 - Present

Cloud Contact Centre Transformation Consultant

  • Provided leadership and consultancy to deliver large scale migration (>10,000 agents & >25 Business Units) to AWS Amazon Connect and Salesforce Service Cloud Voice, collaborating with AWS, Salesforce and delivery.
  • Delivered additional capabilities to support both Outbound Dialling and Forecasting, Capacity Planning and Scheduling.
  • Worked closely with AWS Account team and AWS Product SME’s to deliver specific product improvements.
  • Designed and executed AWS Training plan to upskill 35 internal Santander UK Contact Centre technical resources
  • Designed new Organisational Design for the Cloud Contact Centre Platform and associated role profiles together with revised Operating model to support cloud transition
Mar 2022 - Dec 2023

Interim Head Of Platform Architecture

Provided interim leadership to the Tech Platforms Architecture team through a period of transition. Delivered platform roadmaps across Life, General Insurance, Digital & Customer domains in support of the Aviva cloud transformation & modernisation.

Jul 2021 - Feb 2022

Customer Experience Principal Product Lead | Consultant | Saas | Amazon Connect | Ccaas | Aws

Ecs

Specialist knowledge in customer experience and the contact centre industry spanning over 25 years from the early on premise ACDs, IVRs, CTi and intelligent call routing to the current Cloud technology using Artificial Intelligence and Machine Learning capabilities.Designed CX AWS Amazon Connect Solution and transformation roadmaps for a winning RFP.

Sep 2019 - Mar 2021

Platform Lead Customer Remote Experience | Amazon Connect | Saas | Ccaas | Transformation | Aws

Rbs

London, United Kingdom

An active agitator and influencer leading the disruption across the UK Financial Services Contact Centre industry driving the first UK Major bank to adopt AWS Amazon Connect. A highly collaborative individual with a technical ‘hands on’ capability with a strong leadership ability in leading teams to build and deliver the right business and customer.

Feb 2019 - Sep 2019

Head Of Technology Operations & Contact Centres

Rbs

London, United Kingdom

Accountable for technology provision into the Operations and contact centre functions within Personal & Business Banking

Jan 2018 - Feb 2019

Head Of Architecture, Performance & Business Management Pbb Technology

Rbs

London, United Kingdom

Jan 2017 - Dec 2017

Head Of Pan Pbb Delivery | Programme Management | Portfolio Management | Agile | Waterfall

Rbs

London

Aug 2016 - Dec 2017

Senior Programme Manager Pbb Williams & Glyn Technology Delivery

Rbs

United Kingdom

Leading the delivery of the Personal and Business Banking technology platforms and associated capability in support of the creation of the Williams & Glyn Bank:

Sep 2014 - Aug 2016

Head Of Technology - Business Banking

Rbs

London, United Kingdom

Responsible for the technology service and platform provision into Business Banking and act as the interface between Business Banking, the Director of Technology and other Chief Administrator Offices across the Bank.Defining and delivering technology led change programmes for Business Banking with the accountability that the programmes achieve the.

Jan 2013 - Aug 2014

Head Of Technology Services Lean Centre Of Excellence

Rbs

London, United Kingdom

Built a high performing specialist Centre of Excellence team providing internal lean/sigma expertise to the wider Technology Services organisation and wider Group Lean Programme. Delivered in signficant run rate benefits through a combination of lean/sigma transformational project interventions and rapid improvements across the whole spectrum of the.

Apr 2010 - Jun 2012

It Director

Direct Line

Lead the IT functions across both Italy and Germany from being a constraint to the business to an enabler of business growth with the successful business outcomes for both DL Italy and DL Germany through successful delivery of technology projects & programmes.

Jun 2007 - Feb 2010

Networks & It Security Commercial & Supplier Manager

Lead the commercial and supplier agenda with the major global telecoms suppliers into the RBS group during a period of significant change using a number of innovative approaches to improve the end to end service across multiple suppliers removing significant annual run rate costs..

Apr 2005 - Apr 2007
2 education records

John Ing education

Hnc, Telecommunications

Brixton College
FAQ

Frequently asked questions about John Ing

Quick answers generated from the profile data available on this page.

What company does John Ing work for?

John Ing works for The Independent User Group for Amazon Connect.

What is John Ing's role at The Independent User Group for Amazon Connect?

John Ing is listed as Founder | Helping Organisations succeed | Cloud Transformation Leader | AWS | AWS Amazon Connect | Service Cloud Voice | Customer Experience | IT Director | Head of Technology at The Independent User Group for Amazon Connect.

Where is John Ing based?

John Ing is based in Basildon, England, United Kingdom while working with The Independent User Group for Amazon Connect.

What companies has John Ing worked for?

John Ing has worked for The Independent User Group For Amazon Connect, Madlen Consultants, Santander Uk, Aviva, and Ecs.

How can I contact John Ing?

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What schools did John Ing attend?

John Ing holds Ba Hons, Computer Science from The Open University.

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