Ingrid Fonseca Email and Phone Number

• Executed inventory management by forecasting the demand frequency (Region and SKU levels), managing to increase our order fulfillment levels by 32%, and minimizing inventory levels.• Streamlined order fulfillment process by anticipating deliveries, increasing monthly invoicing, and reducing returns by 65% • Strengthened customer relationships by keeping them informed on time of their order’s status, reducing the number of order cancellations and penalties• Decision-making regarding carrier allocation, to be cost-effective and achieve delivery times.

Inventory Control: • Managed computerized inventory records for each warehouse (US and Canada).• Executed inventory reconciliation with each warehouse for our +25 SKU improving inventory accuracy.E-Commerce Fulfillment: Managed Shopify and Amazon platforms• Monitor and fulfillment of e-commerce orders on time and accurately.• Boosted customer service interaction which resulted in a 17% of online sales increase.• Improved Shopify and Amazon websites by updating content (new products, prices, etc).• Executed marketing strategies (Shopify) through campaigns to attract more customers.Accounts receivable: Managed company’s invoicing for +50 customers• Invoiced customers on time, increasing on-time payments by 12%• Calculated discounts, allowances, and recycling fees.• Improved customer service by proving proper claim follow-up.Dispute Resolutions: Managed customer and vendors account transactions to verify charges and deductions• Efficient customer and vendor deduction analysis to identify service problems and/or unauthorized deductions or charges.• Claims and dispute follow-up having recovered 67% of submitted claims.

• Supervised and motivated a team of 9+ achieving and maximizing team results by 42%.• Strengthened the relationship with buying and procurement teams by providing better communication, visibility, and results. • Established, supervised, and continuously improved import process flows in conformance with rules, procedures, and company policy.• Achieved lead times improvements which help reduce our delivery times by 17%.• Strategized negotiation strategies for cost-effective rates and service levels (international vendors-freight forwarders-customs brokers), achieving a 34% cost reduction.• Collaborated in SAP imports module creation.

• Supervised and guided a team of 5 people.• Built the department KPIs and reported to CEO, CFO, and GM• Redesigned custom clearance process achieving a time reduction of 43%• Partnered with vendors ((international vendors-freight forwarders-customs brokers) to reduce cost and facilitate freight movements.

• Arranged and followed up freight throughout the supply chain (Origin-Distribution Center)• Direct operations with vendors (Europe, Asia, India, USA, Canada, and South America).• Leader of PERFECT TIMING project, which aided in reducing lead times.