Ingrid Murphy Email & Phone Number

• Identify and implement strategies to streamline agency workflow and processes• Master agency software operating platforms and assume ownership of software maintenance, updates, agency communication, and software training • Provide operations updates to agency teams as the department liaison and representative• Support key initiatives within operations, including supporting accounting and human resources, as necessary• Lead and participate in weekly agency workflow meetings with agency leadership to identify areas of inefficiency or lack of collaboration, and work to resolve outstanding issues• Maintain the database of freelance partner support contact, capabilities and protocol for all departments within the agency• Prepare, analyze and summarize monthly profit, forecast, utilization and other additional operations reports• Coordinate new team member onboarding and scheduling in conjunction with department lead, and act as the operations department representative• Identify and create new agency processes, as needed• Provide administrative support, as needed, to agency team members including the executive committee• Document key agency processes for ease of transition and onboarding• Identify emerging operational options for the agency, including new software and partners• Elevate important team feedback to the appropriate agency leaders• Manage the akhia online server including managing organization and capacity• Actively participate in professional development, trainings, and agency meetings

- Act as the liaison between operations and other agency departments- Prepare and analyze monthly forecast, utilization and various additional operations reports- Assist with onboarding, shadowing and supporting new team members - Master agency software platform and assume ownership of maintenance and training - Provide the operations team with support for various agency initiatives- Write and utilize briefs, tasks and other workflow documents to communicate project details and updates to appropriate agency teams- Lead and participate in status meetings, client meetings, client calls and client presentations- Actively develop media lists and pitch local and national media, including consumer and trade outlets and own media relationships, when applicable - Maintain comprehensive weekly status reports, lead and participate in status meetings, client meetings and client calls, when applicable - Execute tactical aspects of strategic marketing communications programs and campaigns, and media relations efforts including, programming news releases, maintaining media lists and identifying editorial opportunities- Provide client service administrative support; draft meeting agendas, attend meetings and compile action items, schedule meetings and manage logistics- Oversee numerous projects, ensuring deadlines and expectations are met- Manage projects with visual communications, digital and content teams from project conception to delivery of final files to client- Prepare monthly client billing reports- Collaborate with all agency teams to develop strategic solutions to client challenges- Build understanding and knowledge of clients’ business and their competitors’ - Continuously bring new ideas and suggestions to clients that fit their product, company and needs- Actively participate in professional development, training, meetings and agency meetings

- Write and utilize briefs and other workflow documents to communicate project details and updates to appropriate agency teams- Lead and participate in status meetings, client meetings, client calls and client presentations- Actively develop media lists and pitch local and national media, including consumer and trade outlets and own media relationships, when applicable- Maintain comprehensive weekly status reports, lead and participate in status meetings, client meetings and client calls, when applicable- Execute tactical aspects of strategic marketing communications programs and campaigns, and media relations efforts including, programming news releases, maintaining media lists and identifying editorial opportunities.- Provide client service administrative support; draft meeting agendas, attend meetings and compile action items, schedule meetings and manage logistics- Oversee numerous projects, ensuring deadlines and expectations are met- Manage projects with creative and content teams from project conception to delivery of final files to client- Prepare monthly client billing reports- Collaborate with all agency teams to develop strategic solutions to client challenges- Build understanding and knowledge of clients’ business and their competitors’- Continuously bring new ideas and suggestions to clients that fit their product, company and needs- Actively participate in professional development, training, meetings and agency meetings

- Collaborate with clients across a variety of industries to clearly define sales and marketing goals used to create comprehensive communication strategies, meeting short-term or long-term objectives.- Build strong relationships with key account customers and act as primary point of contact to ensure their marketing goals are being achieved and delivering strong ROI for their marketing budgets.- Tasked with growing business within existing accounts by identifying areas for additional services or expansion of existing services. - Act as a project manager; leading a cross-functional team, to prioritize tasks and ensure that no disruption for client services occurs.- Identify workflow obstacles and craft strategic solutions in order to build organization and establish scalability. - Develop new processes to help standardize organizational workflows to create consistency & repeatability.

Uniontown, Ohio, United States

- Conducted research, such as competitive analysis and analysis of market trends, for account executives which drove insightful decisions and led to profitable strategies.- Provided administrative assistance to account executives on day-to-day client activities.- Proofread industry-specific content to ensure brand alignment.- Maintained client documents to keep track of all account-related details.

Canton, Ohio

- Updated classroom activities listed in the Hall of Fame's Teacher Activity Guide and the NFL Team versions of the guide.- Assisted with field trips/camps/clinics which could include compiling group mailings, facilitating tours/drills, educational presentations, and scheduling field trips via telephone and email.- Assisted with video conferencing, special seminars, NFL Club Outreach, and teacher enrichment days.