Ingrid Ortiz Email and Phone Number

* Supervise maritime, air and land export and import operations.* Operation support.* Ensure adequate follow-up for customer needs.* Preparation of KPI’s for service quality.* Elaboration of SOP.* Quotation of services for network offices.* Rates update for the clients.* Feed the client's platform to track shipments.* Specialized customer service.* Follow-up to customs clearance.* Contact with different suppliers, shipping companies, consolidators, transport and customs brokers.* Compliance of internal KPI's.* Design and negotiation of strategic and action plans.* Detection and development of new business opportunities.* Analysis of results.

* Complete monitoring of the maritime import process.* Arrival notifications.* Create or migrate shipments in system.* Collection and / or delivery logistics.* Contact with Customs Agents.* Follow-up to the maritime import clearance.* Contact with different suppliers, shipping companies, consolidators, carriers and customs brokers.* Billing of shipments.* Payment requests to suppliers.* Debugging of administrative reports every month end.

* Coordinate exports for Procter & Gamble.* Tracking from start to finish of maritime export.* Bkg reservations, port entry, dispatch follow-up and pre-alerts to the final des-tination.* Register the process every day in a tracking and systems directly from the client.* Triangulate the export invoice and follow-up of the process established by the client, until receiving the import invoice.* Contact with different suppliers, shipping companies, consolidators, airlines, carriers, marketers and customs agents.* Delivery tracking.

* Import and export account executive (air, sea and land).* Pricing, quotations for the requested services (air, sea and land).* Complete monitoring of the import and export process.* Flight reservation with airlines. Reservation request with shipping companies and / or consolidators.* Collection and / or delivery logistics and billing of shipments.* Contact with Customs Agents.* Follow-up to import and export dispatch in all services.* Contact with different suppliers, shipping companies, consolidators, airlines, carriers, marketers and customs agents.* Send pre-alerts and follow-up delivery to destination.

* Confirmation of Bookings. * Registration of dangerous cargo. * Customer support in aspects related to export. * Export tracking. * Request of positioning and equipment release. * Monitoring equipment inventory, to meet requests. * Elaboration of itineraries according to the closures that the terminal establishes. * Ensure the entry of the container to the terminal.

* Communication with ports of origin (Asia). * Development of strategies to attract new clients. * Telemarketing, commercial displays. * Quotations of maritime and land freight, import and export. * Negotiations with Pricing. * Review allocations available on boats. * Check inventory of available containers in terminal and courtyards. * Requests of routes and departures to ports at origin. * Register negotiated rates in the system and prepare customer contracts. * Send of itinerary and transit times of the services offered by the shipping company.

* Collection and billing of delays, recovery of past due loans.* Calculation of delays for containers.* Negotiation of days free of delays with Origin and Review of the contracts that Origin issues.* Container status to proceed with the release or transport assignment of the container.* Import follow-up.* Send instructions for the release of BL in the ports of Manzanillo, Lázaro Cár-denas, Progreso and Ensenada.* Request for letters of guarantee and certified checks to release the cargo.