Ingrid Ortiz

Ingrid Ortiz Email and Phone Number

Senior Customer Success Manager @ Playlist
Cancún, Q.R., MX
Ingrid Ortiz's Location
Cancún, Quintana Roo, Mexico, Mexico
Ingrid Ortiz's Contact Details

Ingrid Ortiz work email

Ingrid Ortiz personal email

n/a
About Ingrid Ortiz

As an Enterprise Customer Success Manager in the SaaS industry, I specialize in nurturing strong client relationships and maximizing product value across borders. 🌎 With extensive international experience in countries like United States, Spain, Mexico and The Netherlands, I bring a deep understanding of diverse cultures and market dynamics to the table. 🤝With a talent for increasing user involvement and spotting growth opportunities, I've successfully guided enterprise accounts through onboarding and beyond, consistently delivering exceptional results. My client-facing experience has honed my ability to understand and address unique customer needs effectively. 💡My expertise lies in enhancing platform utilization, uncovering upsell potential, and coaching team members for success. Renowned for my innovative problem-solving and dedication to client satisfaction, I'm always eager to learn and thrive in dynamic, multicultural environments. 🏆If you’ve read this far, let’s connect! 🌈

Ingrid Ortiz's Current Company Details
Playlist

Playlist

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Senior Customer Success Manager
Cancún, Q.R., MX
Ingrid Ortiz Work Experience Details
  • Playlist
    Senior Customer Success Manager
    Playlist
    Cancún, Q.R., Mx
  • Virtuagym
    Enterprise Customer Success Manager
    Virtuagym Apr 2022 - Aug 2024
    Amsterdam, North Holland, Netherlands
    - Effectively managed a portfolio of enterprise accounts (Over €50k MRR), ensuring their success and fostering long-term partnerships.
- Successfully onboarded high-value enterprise clients, ensuring their seamless integration and satisfaction.
- Conducted Quarterly Business Review (QBR) meetings with key clients to strategize and optimize their product utilization- Acted as a consultant, delivering a 20% average increase in platform engagement while identifying upsell opportunities and securing contract renewals.- Key role in mentoring and coaching new team members for enhanced team effectiveness.
  • Take A Chef
    Key Account Manager
    Take A Chef Aug 2021 - May 2022
    Cancún, Quintana Roo, Mexico
    - Onboarded and developed 100+Airbnb’s private chef experiences in 45+ countries.- Managed sales pipeline and handled cold calls with prospect partners to be potentially involved in the platform.
- Chef management - consulted with partners to increase their sales across the platform.
  • Bright Mexico Es Energia Solar Accesible
    Customer Support Analyst
    Bright Mexico Es Energia Solar Accesible Mar 2021 - Aug 2021
    - Provided in phone and ticket-based customer support service post interconnection.
  • The Walt Disney Company
    Guest Relations International Program
    The Walt Disney Company Mar 2019 - Mar 2020
    Orlando, Florida, Estados Unidos
    - Handled and solved guests inquires, concerns and difficult situations in an effective and timely manner.- Provided successful recovery from service failures that may have impact the client experience.- Assisted guests with their itinerary, special needs, language assistance and entitlements and immersed guests in the "Disney experience". Being recognized for excellent customer service by leaders and coworkers.
  • Urso Hotel & Spa
    Food & Beverage Internship
    Urso Hotel & Spa Jun 2018 - Nov 2018
    Madrid, Madrid, Spain
    - Provided breakfast and lobby bar service.
- Organized and provided events and catering service.
  • The Walt Disney Company
    International College Program / Attractions
    The Walt Disney Company May 2017 - Aug 2017
    Orlando, Florida Area
  • Marriott Hotels
    Front Desk Internship
    Marriott Hotels Jul 2016 - Nov 2016
    Cancún Area, Mexico

Ingrid Ortiz Skills

Liderazgo De Equipos Mejora De Procesos De Negocio Hospitalidad Gerencia De Hoteles Turismo Contacto Con Clientes Mejora De Procesos Experiencia Del Cliente Experiencia

Ingrid Ortiz Education Details

Frequently Asked Questions about Ingrid Ortiz

What company does Ingrid Ortiz work for?

Ingrid Ortiz works for Playlist

What is Ingrid Ortiz's role at the current company?

Ingrid Ortiz's current role is Senior Customer Success Manager.

What is Ingrid Ortiz's email address?

Ingrid Ortiz's email address is in****@****gym.com

What schools did Ingrid Ortiz attend?

Ingrid Ortiz attended Universidad Anáhuac, Universidad Anáhuac.

What skills is Ingrid Ortiz known for?

Ingrid Ortiz has skills like Liderazgo De Equipos, Mejora De Procesos De Negocio, Hospitalidad, Gerencia De Hoteles, Turismo, Contacto Con Clientes, Mejora De Procesos, Experiencia Del Cliente, Experiencia.

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