Ingrid Stone

Ingrid Stone Email and Phone Number

Volunteer - Coordinator of Volunteers @ AbilityNet
Sheffield, GB
Ingrid Stone's Location
Sheffield, England, United Kingdom, United Kingdom
Ingrid Stone's Contact Details

Ingrid Stone personal email

About Ingrid Stone

Ingrid is an experienced Service Delivery Manager and Service Management consultant with a strong belief in putting customers first and training individual to help themselves develop. Ingrid is an ITIL 3 Service Management Expert and ITIL 4 Managing Professional. She has implemented Service Desk Solutions for large companies and specialised in outsourcing including offshore. She can help you to implement solutions to work more effectively as well as providing you with essential Management Information to identify the trends you need to deliver value.Ingrid wants to empower your organisation to use technology rather than be a slave to it. She will help you with training and provide documentation for use in the future.Specialities: ITIL 4 Managing Professional, ITIL V3 Expert, Advance Excel, Advanced Word, CRM (Salesforce, Zoho).

Ingrid Stone's Current Company Details
AbilityNet

Abilitynet

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Volunteer - Coordinator of Volunteers
Sheffield, GB
Website:
abilitynet.org.uk
Employees:
207
Ingrid Stone Work Experience Details
  • Abilitynet
    Volunteer - Coordinator Of Volunteers
    Abilitynet
    Sheffield, Gb
    View
  • None
    Retired From Paid Work
    None May 2023 - Present
    Sheffield, England, United Kingdom
    Retired from paid work, open to travel, blogging, speaking and voluntary work
    View
  • Department For Education
    Programme Manager - Data Improvement Across Government
    Department For Education Mar 2021 - Present
    View
  • Department For Education
    Service Delivery And Transition Manager
    Department For Education Jun 2019 - Sep 2021
    Sheffield, United Kingdom
    View
  • Itiling
    Service Management And New Technology Consultant And Trainer
    Itiling Sep 2012 - Sep 2021
    Service Management Consultancy and Training provided in New Technology for individuals, small business and not for profit organisations.I can help you progress with all areas of New Technology and allow you to Unlock the Power of your computer and make it work for you not the other way round. I can provide advice on all areas with specialism in:- Office software (Word/Excel/Powerpoint)- CRM implementation (Zoho / Salesforce)- Presentation software (Powerpoint / Powtoons / Prezi)- iphone training (It is not just a phone)- ITIL (Service Desk / Help Desk)Help Desk Trainer for UN (via John Bryce)
  • Icl Group
    It Service Manager (Global)
    Icl Group Mar 2017 - Sep 2018
    View
  • Icl Group
    Itil Service Management Consultant
    Icl Group Jun 2014 - Mar 2017
    Israel
    ITIL consultancy for Global IT project. Design and implementation of ITIL processes including: Incident Management,Service Request Management, Problem Management, Change Management and Knowledge Management.Involved in selection and implementation of Service Desk Tool, RemedyForce & MyIT.
    View
  • Nfp Organisation
    Salesforce (Crm) Implementation
    Nfp Organisation Oct 2012 - Aug 2018
    Israel
    Salesforce CRM Implementation for non profit organisation. Starting with 1,000s of records on lots of Excel Spreadsheet in English and Hebrew I have implemented a Salesforce CRM to help manage donations and volunteer.
  • A Private Company
    Customer Administration Manager
    A Private Company Dec 2011 - Apr 2014
    Israel
    Administration of Zoho CRM. Analysis and planning of IT improvements and Reporting. Customer Support and Training end Users.
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  • Pinsent Masons
    It Service Desk Manager
    Pinsent Masons Aug 2008 - Jul 2011
    Birmingham, United Kingdom
    Service Desk Manager, responsible for a team of 20 staff with 2 team leaders and 2 deputy Team Leaders. The team handled between 2000-3000 contacts a week using EMC Infra Service Desk to deliver incident, problem and configuration management to all internal lawyers in the UK and international.
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  • Steria
    Service Manager
    Steria 1993 - 2008
    United Kingdom
    Service Manager for outsourcing company with UK and Indian resources. Over the period involved in number of accounts including Government clients, BT, AXA. Responsible for all aspects of establishing and running the service to meet internal and external SLAs, providing clients with exceptional reliability and quality of service desk. Responsible for internal and external communications, including major incident coordination, event management, and production and presentation of regular reports and dashboards.
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  • University Of Birmingham
    Honorary Lecturer
    University Of Birmingham Sep 2003 - Sep 2006
    Honorary Lecturer for the Institute of Management teaching Management to Engineering Under graduates.
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  • Xansa
    Project Manager
    Xansa 2001 - 2003
    Axa - Bristol
    Project Manager on a critical large-scale, data migration project from Tandem to IBM: responsible for full project lifecycle with a team of around 30 onshore (UK) and offshore (India).
    View

Ingrid Stone Skills

Itil Outsourcing Service Desk It Service Management Service Management Management Service Delivery It Operations Incident Management Remedyforce Software Documentation Salesforce.com It Management Knowledge Management Training Team Leadership Process Improvement Microsoft Excel Employee Training Itil Service Strategy Itil Implementation Itil Process Implementation Crm Itil Expert V3 Training And Development Microsoft Office Microsoft Word Zoho

Ingrid Stone Education Details

Frequently Asked Questions about Ingrid Stone

What company does Ingrid Stone work for?

Ingrid Stone works for Abilitynet

What is Ingrid Stone's role at the current company?

Ingrid Stone's current role is Volunteer - Coordinator of Volunteers.

What is Ingrid Stone's email address?

Ingrid Stone's email address is in****@****hoo.com

What schools did Ingrid Stone attend?

Ingrid Stone attended Leeds Metropolitan University, Fgi, Abbeydale Grange, Qa Training, Qa Training, Silverdale School.

What skills is Ingrid Stone known for?

Ingrid Stone has skills like Itil, Outsourcing, Service Desk, It Service Management, Service Management, Management, Service Delivery, It Operations, Incident Management, Remedyforce, Software Documentation, Salesforce.com.

Who are Ingrid Stone's colleagues?

Ingrid Stone's colleagues are Ryan Robertson, Pam Dalton, Sarah Govan, Ben Harris, Shradha Tangadpalliwar, Adam Tweed, Joe Chidzik.

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