Ingrid Thomas Email & Phone Number

National Harbor, Maryland

 Tasked with overseeing daily logistics for COO of eight MGM properties, to include travel, meetings, project and relationship management Collaborate with senior internal and external corporate, government and community leaders to execute tasks and realize COO’s vision Maintain COO’s calendar, manage email account, run expense reports, schedule.

Las Vegas, Nevada Area

 Responsible for the day-to-day logistics of the Vice President of Operations, to include travel, meeting, budget and staffing support Served as a direct liaison between company and property leadership, ensuring an open line of communication and objective completion Prepared dynamic PowerPoint presentations, project plans, correspondences, analysis.

Las Vegas, Nevada Area

 Assistant to National Sales Manager of Canada and North Western United States territory, while aiding other regions as needed. Responsible for assisting to maintain and achieve $1.8 million yearly sales goal  Create and engage in successful client relationships while establishing new accounts through negotiations and consistent follow-up in addition to.

Las Vegas, Nevada Area

 Supervised and coordinated vendors and personnel, including officiates, photographers, florists, videographers, photographers and event staff Coordinated and serviced the clients when they were in the chapel, i.e. giving them a tour of the chapel, playing music for them to choose from, reviewing the details of their wedding and any guest related service.

Las Vegas, Nevada Area

 Oversaw all day-to-day operational duties; performed administrative tasks, strategize business plans, maintained positive customer client-vendor relationships, and developed new contacts Provided organizational support to ensure product quality and budget performances were being met.

Las Vegas, Nevada Area

 Demonstrated and implemented excellent customer service to promote a positive customer experience Trained and developed staff members on upholding the quality standards and needs of the salon.

Las Vegas, Nevada Area

 Managed a variety of departments and supervised 40-100 departmental employees with an annual store sales volume of $9 million dollars. Monitored daily sales performance to ensure sales goals were met Conducted employee trainings, evaluated daily staff performances and conducted quarterly staff reviews.

Las Vegas, Nevada Area

 Educated team members on FAA procedures, security precautions, customs notifications, and customer service revisions Resolved customer conflicts. Maintained positive intra-departmental and extra-departmental relations Supervised and coordinated scheduling of agents to ensure on-time performance and baggage delivery goals were met.

Bachelor Of Science In Business Administration, International Business

Activities and Societies: University Studies Abroad Consortium (Study Abroad Program)Study abroad program in Chengdu, China

International Business

Activities and Societies: Part-time English teacherImmersed myself in the Chinese culture to gain a better understanding and knowledge of.

Education record

Education record