Ingrid Thomas Email & Phone Number

Washington, Dc, Us

National Harbor, Maryland

 Tasked with overseeing daily logistics for COO of eight MGM properties, to include travel, meetings, project and relationship management Collaborate with senior internal and external corporate, government and community leaders to execute tasks and realize COO’s vision Maintain COO’s calendar, manage email account, run expense reports, schedule company-wide calls and organize countrywide meetings Responsible for office management, to include overseeing administrative staff, creating and implementing policies and procedures, and ensuring the continued integrity of the work space Contribute to the research, development, evaluation and implementation of new products, services, technology and processes

Las Vegas, Nevada Area

 Responsible for the day-to-day logistics of the Vice President of Operations, to include travel, meeting, budget and staffing support Served as a direct liaison between company and property leadership, ensuring an open line of communication and objective completion Prepared dynamic PowerPoint presentations, project plans, correspondences, analysis reports and travel itineraries for executives Served as project lead for Executive Leadership, resulting in increased responsibilities and opportunities for personal and professional growth Managed email accounts, supported speaking engagements, and liaised with HR department for staff and culture support Helped plan, organize and execute company events

Las Vegas, Nevada Area

 Assistant to National Sales Manager of Canada and North Western United States territory, while aiding other regions as needed. Responsible for assisting to maintain and achieve $1.8 million yearly sales goal  Create and engage in successful client relationships while establishing new accounts through negotiations and consistent follow-up in addition to providing property site tours to perspective clients to promote the property Accountable for processing payments, guests rooming lists, ad-hoc & series contracts and inquiries into Daylight and ensuring they are processed in a timely manner Compose and generate weekly group resumes, Citywide group pick-up reports and other correspondences for distribution to all property departments Elected to be department representative for Friendliness Campaign & Safety committee. Duties include and not limited to training and implementing current standard safety procedures, monthly meetings, and off-site training

Las Vegas, Nevada Area

 Supervised and coordinated vendors and personnel, including officiates, photographers, florists, videographers, photographers and event staff Coordinated and serviced the clients when they were in the chapel, i.e. giving them a tour of the chapel, playing music for them to choose from, reviewing the details of their wedding and any guest related service or information Solicited and procured sales of ceremonies. Processed all correspondence, including contracts, billing of the deposits and following up on all details related to the guests. Handled cash, credit card and departmental deposit transactions Successfully assisted with the opening of a second chapel and produced strategic plans to increase the annual chapel revenue by 10%

Las Vegas, Nevada Area

 Oversaw all day-to-day operational duties; performed administrative tasks, strategize business plans, maintained positive customer client-vendor relationships, and developed new contacts Provided organizational support to ensure product quality and budget performances were being met.

Las Vegas, Nevada Area

 Demonstrated and implemented excellent customer service to promote a positive customer experience Trained and developed staff members on upholding the quality standards and needs of the salon.

Las Vegas, Nevada Area

 Managed a variety of departments and supervised 40-100 departmental employees with an annual store sales volume of $9 million dollars. Monitored daily sales performance to ensure sales goals were met Conducted employee trainings, evaluated daily staff performances and conducted quarterly staff reviews.

Las Vegas, Nevada Area

 Educated team members on FAA procedures, security precautions, customs notifications, and customer service revisions Resolved customer conflicts. Maintained positive intra-departmental and extra-departmental relations Supervised and coordinated scheduling of agents to ensure on-time performance and baggage delivery goals were met.

Bachelor Of Science In Business Administration, International Business

Activities and Societies: University Studies Abroad Consortium (Study Abroad Program)Study abroad program in Chengdu, China

International Business

Activities and Societies: Part-time English teacherImmersed myself in the Chinese culture to gain a better understanding and knowledge.

Education record

Education record