• Designed and developed a framework for professional development programs in the history of Ukraine• Ensured financial success of the training program, including budget planning and maintenance• Coordinated training delivery, marketing, student recruitment, facilitators' engagement, etc.• Maintained a database of training graduates, instructors, partners, and prospective students• Supported two formats of online learning, which included the preparation and uploading of learning materials for pre-recorded and live training

• Provided administrative services to the Sales, Accounting, and Executive Department• Supervised Call Center Operation and Customers Department, conducting over 70 customer interactions per day (phone, email, and office visitors)• Implemented a content calendar for social media posts to facilitate more regular content publishing, which resulted in growing the company’s Instagram and Facebook accounts by 30% within a 7- month period• Served as the first point of contact for customer problem resolution, successfully de-escalating 95% of issues without management involvement• Coordinated logistics of complex corporate events• Facilitated retail sales in the gift shop of the tour agency. Maintained inventory and performed basic bookkeeping

• Introduced a document management system by coordinating sales and accounting teams eliminating errors and resolving disputes with external contractors• Performed administrative duties (reporting, service coordination, scheduling), and planned budgets• Coordinated monthly teambuilding events that improved team morale and communication• Recruitment of skilled workers• Planned budgets and performed bookkeeping duties