Network Engineer
CurrentSupported over 250 active users by resolving help desk tickets for issues related to Windows, Microsoft Office 365, VPN connectivity, and hardware, resulting in increased user satisfaction and reduced downtime.Reduced network downtime for 180+ layer 2 network devices, resulting in an estimated savings of $50K through optimized traffic management and active maintenance.Collaborated with vendors and business partners to implement access control, MDVR, CCTV security, and instrumentation monitoring systems, enhancing overall operational efficiency.Delivered over 34 network infrastructure projects, ranging from small-scale upgrades to major network overhauls for different clients in 7 locations, including underground tunnel mining operations.Drove the deployment of 80+ network devices across 5 locations in a mining town, ensuring seamless connectivity for 1200+ end-users.Boosted network uptime from 83.45% to 95.2%, by troubleshooting and implementing strategic network performance monitoring and automation solutions for routine tasks.Expedited network capacity annually by 3% by upgrading infrastructure and optimizing configurations for Cisco switches, Cisco routers, Cisco access points and Cisco firewalls while meeting the growing data demands.
