Supported over 250 active users by resolving help desk tickets for issues related to Windows, Microsoft Office 365, VPN connectivity, and hardware, resulting in increased user satisfaction and reduced downtime.Reduced network downtime for 180+ layer 2 network devices, resulting in an estimated savings of $50K through optimized traffic management and active maintenance.Collaborated with vendors and business partners to implement access control, MDVR, CCTV security, and instrumentation monitoring systems, enhancing overall operational efficiency.Delivered over 34 network infrastructure projects, ranging from small-scale upgrades to major network overhauls for different clients in 7 locations, including underground tunnel mining operations.Drove the deployment of 80+ network devices across 5 locations in a mining town, ensuring seamless connectivity for 1200+ end-users.Boosted network uptime from 83.45% to 95.2%, by troubleshooting and implementing strategic network performance monitoring and automation solutions for routine tasks.Expedited network capacity annually by 3% by upgrading infrastructure and optimizing configurations for Cisco switches, Cisco routers, Cisco access points and Cisco firewalls while meeting the growing data demands.

Assisting in the implementation of network solutions using Cisco and Juniper equipment.Participating in network troubleshooting and resolving connectivity issues with the aid of Wireshark and Cisco Packet Tracer.Collaborating with the team to maintain and update network documentation using Microsoft Visio.Technologies: Cisco, Juniper, Windows Server.Tools: Wireshark, Cisco Packet Tracer, GNS3, Microsoft Visio.

Providing support in implementing network solutions using Cisco, Unifi, TrendNet and Ruckus equipment.Assisting in the resolution of network-related issues.Learning and contributing to network documentation.Technologies: Cisco, Unifi, TP Link.Tools: Cisco Packet Tracer.

Flyer and Cooperate Graphic Design.Front-end Web development and design.Website content management and maintenance.Moodle E-Learning Platform Content Management and Maintenance.UI/UX Design and DevelopmentComputer and Campus Network Maintenance