Itsm Specialist
Current- Define processes to perform incident management, change management and request management tasks within the organisation following ITSM best practices. - Automate of ITSM processes through product suits such as JIRA, JSM and Confluence.- Implementing and troubleshooting business solutions to provide required support. This includes internal business solutions as well as third party integrations. - Educate internal stakeholders about ITSM best practices to align with rest of the business processes of the organisation.