Duy Trinh Email & Phone Number

Panama City Beach, Florida, United States

Responded to alerts and notifications through service tickets.Installed and integrated new network ports.Configured, deployed, maintained, and monitored network switches using Putty.Troubleshooted and resolved network issues, and implemented security measures.Adhered to network policies and procedures.Transported equipment.Upgraded network devices through Cisco Prime.Logged storage capacity reports through Batchpatch and Powershell ISE.Disposed of unclassified and classified IT assets according to DRMO prodcedures.Installed, spliced, and patched fiber optic cables in both aerial and underground environments.Conducted site surveys of existing fiber paths using OTDR.Collaborated with team members and communicate effectively with co-workers and clients.Documented all work performed in the ticketing system.

MS Word, MS Excel, MS Access, Outlook, SharePointClassroom teaching and instructing.Preparing and distributing daily and weekly reports, maintaining time and attendance records, establishing and maintaining logs and files, and receiving phone calls.Reviewing outgoing correspondence to assure correct format, typographical accuracy, and conformance with procedural requirements.Inputting information into a database, troubleshooting input errors, and retrieving data as requested.Utilize Microsoft Office computer programs to produce a variety of documents and present information in a tabular format.Answers questions and responds to requests for information or routes to designated unit or staff member for proper action.Produces and submits requisitions for office supplies, equipment, and repairs.Use of several types of software for word processing, graphics, spreadsheets, and database management.Reviews files and arranges for destruction.Gathers data from various sources within the organization to prepare a variety of administrative reports.Arranges for meetings and conferences, ensuring details such as location, agenda, and notification of participants are completed.Notifies organizations and individuals to be visited, submits travel orders, and assists with vouchers.

Assembly of light commercial air conditioners, using fine motor dexterity and eye hand coordination. The assembly is subject but not limited to: Gripping and pinching with hands and fingers repetitively Using power, pneumatic and hand tools Loading and unloading conveyors and carts Operating machines and presses Performing quality checks and tests

Panama City Beach, Florida, United States

Management that included directing the work flow and direct supervision of others.Money handlingOrder reception, process, and deliveryOffloaded and loaded trucks, lifted products on and off-shelves, handled boxes frequently weighing over 40 poundsEnsured correct prices by referencing price lists.Replenish stock in display cases and rotates product to ensure wholesomeness.Used, cleaned, maintained, and sharpened a variety of hand tools and power equipment.Cleaned and sanitized work area to maintain required standards of cleanliness and sanitation.

Panama City Beach, Florida, United States

Management that included directing the work flow and direct supervision of others.Protected property, equipment, data, and materialsPrepared reports and orders for dissemination to other law enforcement officialsConducted checkpoints/roadblocks at various locations to reduce criminal activityPerformed investigations regarding unusual situations and violations of the lawResponded to emergency calls for service while adhering to state and federal lawsPrepared reports concerning incidents and actions takenPatrolled areas to detect, deter, and defend against threats

Lynn Haven, Florida, United States

Equipment monitoring and upgradeWebsite update (HTML, CSS, JS, PHP)DNS managementMicrosoft office data management

Panama City Beach

Manicures and PedicuresManagement that included directing the work flow and direct supervision of others.Cash handling and register closingUsed, cleaned, maintained, and sharpened a variety of hand tools and power equipment.Cleaned and sanitized work area to maintain required standards of cleanliness and sanitation.

Bartow, Florida, United States

Order reception, logistics, processing and paymentEnsured correct prices by referencing price lists.Replenished stock in display cases and rotates product to ensure wholesomeness.Used, cleaned, maintained, and sharpened a variety of hand tools and power equipment.Cleaned and sanitized work area to maintain required standards of cleanliness and sanitation.

Secured payment of delinquent accounts and extensionPayment negotiationPayment plan modificationFee creditingAccount notations

Customer Service Support Specialist

ITILv4 Foundation Comptia A+ 220-1101 Comptia A+ 220-1102 Comptia Network+ Comptia Security+

Bachelor Of Science - Bs, Computer Science, 3.2

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Students working for equal rightsBright futures scholarship, votum foundation scholarship