• Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.• Patched software and installed new versions to eliminate security problems and protect data.• Performed root cause analysis and general troubleshooting.• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.• Configured hardware, devices and software to set up work stations for employees.• Monitored systems in operation and input commands to troubleshoot areas.• Collaborated with vendors to locate replacement components and resolve advanced problems.

• Interacted effectively with site engineering team and field staff to coordinate work that complied with design and construction documents.• Managed team in troubleshooting efforts that alleviated errors.• Identified any key changes to project that could affect cost, completion date and customer relationship.• Identified major issues that could arise and provided solutions for these problems.• Served as liaison between site engineering team and field to coordinate work in accordance with design and construction documents.• Determined root cause and provided corrective action to prevent future failures through investigation and analysis.