William Chang Email & Phone Number

California, United States

San Jose, California, United States

Remote online instructor tasked with leading weekly online classes in BUS 2207 Multinational Management/International Business. Demonstrate subject matter expertise in cloud hyperscaler, infrastructure, and professional services industries. • Assign business case studies for students to respond to via weekly Learning Journal Submissions and peer reviewed bi-weekly Written Assignments.• Grade and direct weekly feedback for APA cited student Learning Journal submissions, based on written development, grammar, and punctuation.• Create a safe and open-minded online classroom environment for a student population hailing from 209 different countries and territories.

San Francisco, California, United States

Practice Sales for Fortune 500 IT outsourcing & consulting services specializing in hybrid cloud setup, workload migrations, workflow automations, data center modernization, system integration, and security hardening. Reverse outsourcing for SMBs via Build, Operate, and Transfer models.• Perform cost control analysis for client IT Infrastructure, runaway cloud hyper-scaler bills, hardware & software spend, and vendor management.• Reduce client spend by 30-50% while optimizing performance by 10-15%, for 3-5 year term $15M+ projects.• Manage and execute RFx bid responses, by engaging key personnel and ensuring quality control of budgets, timelines, and project specifications.• Conduct IT estate appraisals for Compute, Network, Server/Storage, and Database; present baseline metrics and suggested improvements/best practices.• Build PowerPoint slide decks, Excel rate cards/staffing org charts/pivot tables, and Word document responses for TechOps and FinOps proposals.• Architect Governance, Transition, Steady State, and Exit framework for digital transformation efforts utilizing Waterfall Methodology.• Source, interview, and deliver engineering profiles for Windows/Linux System Admin, Exchange, Patching, Networking, and CI/CD SRE/DevOps.• Demo specialist and evangelist for Infosys Polycloud Lite, a Python/Ansible-based workflow automation platform.

Mountain View, California, United States

Direct Sales and VIP red-carpet support for cloud migrations, in-place upgrades, and security hardening on Microsoft Hosted Exchange. Intermedia Cloud Communications became an Infosys Limited client in FY2022. • Prospect & acquire new business, grow existing relationships, and maintain at-risk accounts via service renewal upgrades & migrations.• Provision SSD, CPU, Memory, Storage, OS image, and Snapshot backup schedule for Cloud Server clients in HostPilot control panel.• Provision Microsoft licensing and Active Directory users for clients in the O365 and Hosted Exchange control panel(s).• Act as a cross-functional liason between internal L1-L2 Help Desk and external third-party IT partners, to close support tickets in BMC Footprints.• Procure and reserve Hardware, DID, Web-Conferencing, and Toll-Free Vanity Numbers for Hosted PBX clients in Atlas control panel.• Collaborate with Legal Counsel on contract redlines and approvals requests. Deliver NDA, SOC II Type II, SOW, and MSA documents to the client.

Mba, General Studies 2017

Ba, Economics 2012