Inti Liberman Ares Email & Phone Number

London, GB

London Area, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

• Founded and launched inka, a marketplace for the tattoo industry, attracting 55 professional artists and 4k customers in 6 months successfully generating over £150,000 in cash flow in 6 months.
• Created and maintained the product roadmap for 2 mobile apps and 1 API, achieving a 20% improvement in on-time delivery of key milestones over 6 months.
• Translated business needs into user stories, detailed requirements and acceptance criteria, resulting in a 50% improvement in task estimation accuracy & 15% increase on customer satisfaction over 3 months.
• Built and developed a cross-functional product team of 7 professionals (Product Designer, Software Developers) across UK, ARG and EGP.
• Established an Agile environment while leveraging Jira and Confluence, resulting in a 45% increase in team productivity over 3 months.
• Built and developed a cross-functional product team of 7 professionals (Product Designer, Software Developers) across UK, ARGand EGP.

London, England, United Kingdom

• Introduced Agile with kanban tools to improve Customer Success Operations project management, improving backlog processing times by 60% over 3 months.
• Leveraged Salesforce analytics to execute internal product improvements, leading to a 10% increase in customer experience satisfaction scores QoQ.
• Represented the customer lifecycle in building, launching, and improving a new financial product, collaborating with cross-functional teams from Leadership, Product, Legal, Finance, and Engineering. This effort.
• Designed and carried out the scaling of the department by cross-training new and existing individual contributors in every process, resulting in a 15% increase in team flexibility over 3 months.
• Acted as a Subject-Matter Expert and Operations project manager in the Post-COVID Government Backed Loans product, which represented £2m in lending during the 21-22 fiscal year.
• Collaborated with cross-functional teams to identify operational bottlenecks and streamlined processes, resulting in improved efficiency and reduced turnaround times.

London, England Metropolitan Area

• Led a project to optimize reporting frameworks and handling processes, reducing manual work by 25% and improving task completion times by 20% in 6 months.
• Built a report and data analysis breakdown of the Customer Success operations team's time-per-task performance, resulting in a 5% reduction in average task completion time and a 10% improvement in operational.
• Collaborated with cross-functional teams including Legal, Collections and Recoveries teams to ensure the clarity of the customer lifecycle journey, resulting in a 10% reduction in compliance issues over 3 months.
• Played a key role in the Diversity & Inclusion (D&I) team, driving initiatives to promote inclusivity and awareness, which resulted in a 15% increase in employee engagement and participation in internal programs.
• Refined processes and timelines for the unresponsive borrowers list, with the goal of achieving a 20% increase in efficiency.
• Collaborated and oversaw projects related to payments and compliance, ensuring adherence to industry standards and regulatory requirements.

London

• Became the highest performing PayDay lender in the area in 6 months.
• Managed a lending portfolio of £70k+.
• Processed the second largest amount of short term loans in the area’s history.
• Mentored a new starter to a consistent 120% increase in lending over 3 months.

Buenos Aires, Argentina

• Managed Customer Success project to reduce 15% CS team email to call response time in six months.
• Analyzed trends in customer experience complaints using Salesforce, leading to a 5% month on month decrease.
• Generated monthly reports and insights for Customer Success team performance and suggested improvements.
• Established effective relationships with various teams and partner stakeholders across the company.

Buenos Aires, Argentina

• Acted as a direct link between the client and the company
• Sold Car and life insurance
• Managed all information through CRM software
• Was promoted due to high performance
• Fulfilled customer requests for assistance and problem solving
• Ensured customer satisfaction, developing rapport with clients and working effectively and calmly under pressure

City Of Buenos Aires, Buenos Aires Province, Argentina

Cashier Opening and closing of day for branch Branch daily performance analysis

Lanús, Buenos Aires Province, Argentina

Cashier

Product Owner, Agile, Product Owner

Product owner certification by scrum inc.

Scrum Master, Agile, Certified Scrum Master

Bachelor Of Science In Psychology, Psychology