Program Manager / It Solutions Architect / Encompass Engineer
Santa Ana, California, United States
Responsible for managing all IT business initiatives and projects related to IT Services and the Encompass LOS system. Backlog evaluation, consolidation and alignment with business stakeholder timelines. Created the company’s first project tracking platform on SharePoint. Managed the internal IT team of five, three admins and two developers. Responsible for requirements analysis, project estimation, use-case conceptual and detailed backend, middle layer and UX/UI design, code construction. Created new outsourced programs to leverage third party vendors for loan processing, automated appraisals. Also built out Velocify LMS with Dial-IQ for the Consumer Direct team and managed and mentored two junior Encompass Administrators. T-Shirt, Groom, Develop, Promote and Deploy.At the Project level, all typical Encompass administration projects and tasks, custom plugin development, complete overhaul of Encompass milestone workflows, persona reconciliation and cleanup, service password rollup, business rules; milestone, triggers and access rules, and pricing through Optimal Blue. Creation of multi-workflow Consumer Connect portal and URLA 2020 rollout. Build all new on-prem Windows Servers to support Encompass Data Warehouse; SQL Servers, Report Servers, IIS App servers, DEV/QA/UAT/PROD environments. Built out 3 Data Warehouses: Encompass Loan Level, Encompass User Level, Velocify data warehouses. Created custom programmed IIS/intranet web applications, external IIS/API feed, Live SSRS Reports; Marketing Reports, Loan Level Pipeline and Turn Time Reports. Full project management and documentation.