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• Responsible for overseeing daily shipping activities and good relationships with partners, stakeholders, customers and shippers.• Project Manager on new in-house software development project.• Ensure weekly and monthly shipping/invoicing goals are met.• Identify new shipping/logistics partners and negotiate and approve freight rates.• Identify and implement new policies for increased efficiency and cost savings.

• Partnered with assigned Corporate Pricing Directors to analyze customer shipping habits and create unique pricing agreements.• Presented pricing proposals to all levels of corporate and customer management.• Worked as project manager on corporate initiatives and successfully guided cross functional teams on these projects from start through implementation.

• Supervised 2 departments in charge of creating and maintaining customer account codes and entering customer pricing agreements.• Hired, reviewed and disciplined team of 10+ employees.• Worked as a team member on corporate special projects.

• Worked on development team for successful Clarify CRM software implementation.• Supported 100+ Customer Service Reps as Clarify administrator.• Created custom reports for Customer Service management using data gathered by Clarify during customer interactions.

• Provided weekend support via phone and online chat.• Edited and approved customers online survey requests and tracked results in real time• Researched past survey results and compiled data in reports for management as requested

• Answered phone call and emails in a high volume call center environment.• Trained and mentored junior CSR’s on policies and procedures• Was named Customer Service Rep of the year for 1998 and 1999

• Worked in the service center office in the Over, Short and Damaged department dealing with exception shipments.• Worked at customer warehouses loading their orders on Viking Freight trailers.• Coordinated customer shipping needs with local service center dispatch to ensure capacity was available• Was responsible for overseeing loading of 20+ outbound trailers each night ensuring that DOT regulations were followed while at the same time making the most efficient use of company… Show more • Worked in the service center office in the Over, Short and Damaged department dealing with exception shipments.• Worked at customer warehouses loading their orders on Viking Freight trailers.• Coordinated customer shipping needs with local service center dispatch to ensure capacity was available• Was responsible for overseeing loading of 20+ outbound trailers each night ensuring that DOT regulations were followed while at the same time making the most efficient use of company equipment. Show less