Ioana Kari Email & Phone Number

Bucharest, Romania

Bucharest, Romania

- Implementing agile processes and ceremonies within the QA Team - Creating procedures and workflows for the QA team - Creating procedures/workflows for the interaction between QA and other departments/external partners - Keeping an open line of communication with other departments, external partners and internal stakeholders - Recruiting and training new.

- Creating QA and reporting procedures as part of the development and forming of the dcs plus QA team - Coordinating the daily activity of the dcs plus QA team - Product knowledge and QA knowledge sharing - QA activity monthly reporting - 3 months feedback program with team members - Sprint planning and QA estimating - Exploratory testing and bug reporting.

- Researching QA tools and organizing the basic QA activities of the team - Exploratory testing and bug reporting - Testing sprint items - Acceptance and regression testing after version update - Test case creating and execution

Bucharest, Romania

- Identifying the test case scenarios- Writing the required test cases for each product offered- Reporting all bugs, technical issues and improvement suggestions to the Development Department - Writing the documentation required for the products offered by the company- Performing daily maintenance testing - Performing regression testing after each release

Bucharest, Romania

- Performing daily checks on all sites, applications and billing systems of the products offered to assure the proper functionality- Maintaining a close relationship with the Development Department in order to assure the proper communication and workflow is followed- Reporting all bugs, technical issues and improvment suggestions to the Development.

Bucharest, Romania

- Offering assistance to the customers of the company via phone, email and live chat- Checking all new accounts and transactions and classifying internet provider in order to prevent fraud activity

Bucharest, Romania

-offering support via email and chat to the Nobel Romania customers-monitoring and registering customer feedback-email and chat follow up

Bucharest, Romania

- Offering technical support for the Nobel customers, via inbound and outbound call;- Creating new prepaid/postpaid accounts- Offering product information to potential new customersAchievements: - Best Junior and Senior Agent- Buddy of the Month - two months in a row