Ioannis Lantouris Email & Phone Number

Athens, Attiki, Greece

Tokyo, Japan

• Led complex companywide programs, overseeing large teams to ensure successful completion within budget and time.• Oversaw new product development projects, from conception to delivery.• Created, managed, and monitored project budgets to ensure financial objectives were met.• Provided progress reports to senior management, ensuring transparency and alignment.• Effectively managed stakeholders by ensuring clear communication of projects and program scope and requirements.• Developed and executed plans using different project management methodologies to meet agreed scope and requirements.• Collaborated with various stakeholders to clarify roles and responsibilities in the program and to define the ideal project team composition for all phases.• Assisted in maintaining and improving various project management processes to enhance efficiency and outcomes.• Mentored and coached junior project managers in project management methodologies and best practices. Part of the project management education team.

Tokyo, Japan

• Established and managed all aspects of the company, overseeing its growth and operations.• Developed a successful retail and wholesale business, implementing comprehensive end-to-end supply chain management processes.• Built and maintained strong relationships with wholesale clients in Japan, ensuring long-term partnerships and client satisfaction.• Collaborated directly with winemakers to effectively represent their products in the Japanese market.• Led financial planning and budgeting, ensuring sustainable growth and profitability across all business functions.• Gained extensive experience in Japanese business negotiations and navigating executive-level business culture.• Achieved WSET Level 2 professional qualification and Sommelier certification, enhancing industry expertise.

London, United Kingdom

• Established and led the company, focusing on maintaining and growing existing client contracts.• Ensured the delivery of services with a strong emphasis on timeliness and cost-efficiency.• Expanded the company’s service portfolio to meet evolving market demands and client needs.

London, United Kingdom

• Managed global infrastructure and applications for ITSM-related projects, overseeing them from initial conception through to completion.• Provided technical guidance and analysis for implementing CMDB solutions.• Developed design solutions and offered expert support for app-to-app integrations.• Led the technical architecture for implementing service models and deploying ITSM solutions in complex and secure environments.• Delivered secure deployment solutions for ITSM environments.• Assisted in the successful recovery and delivery of multiple complex projects.

London, United Kingdom

• Oversaw global service management projects for new customers, guiding them from initial concept through to successful completion.• Developed design solutions and provided expert technical support for complex app-to-app integrations.• Served as the lead technical architect for solution designs, particularly for ITSM deployments in complex and secure environments.• Designed, implemented, and maintained service management processes to ensure efficiency and effectiveness.• Delivered pre-sales support, customized solutions, and ongoing support to tailor systems to each customer's specific requirements.

Amsterdam Area, Netherlands

• Directed the design and implementation of Service Management processes and Product Catalogues for both new and existing customers.• Led the recovery and successful delivery of complex technical projects that were at risk of failing.• Managed global ITSM projects for new customers, ensuring delivery within budget and on schedule, from conception through to completion.• Supervised a team of 12 cross-functional specialists across multiple time zones.• Collaborated with major government entities and corporations in the UK, Netherlands, and USA.

Zurich Switzerlnd

• Designed, implemented, and maintained the company’s Service Management processes for Incident and Change Management.• Served as Project Manager for all ITSM and CMDB projects, ensuring successful delivery.• Developed and managed the product catalogue using online discovery tools.• Led and supervised teams of 5-10 members, fostering collaboration and efficiency.

Zurich Area, Switzerland

• Served as Project Manager and Technical Lead for all BMC ITSM Remedy-related projects.• Made critical decisions on system architecture for the ITSM system, ensuring alignment with project goals.• Ensured the production team adhered to bank procedures and compliance standards.• Managed and maintained the service management process and product catalogue in collaboration with the Incident and Change Management Teams.

Johnannesburg, South Africa

• Designed new service management processes (INC, CHG) for customers and updated existing ones to fit new standards.• Provided consultancy for BMC ITSM suite deployment, customisation, and maintenance for multiple clients across Africa• Developed integrations between various systems and BMC ITSM solutions

Johannesburg Area, South Africa

• Lead customisation of ITSM applications for various clients, main architect and developer for all BMC ITSM and CMDB deployments• Provided pre-sales and after-sales support for prospective clients

Athens, Greece

• Maintained, supported, and updated the ITSM suite• Worked as the technical lead for all ITSM-based projects and integrations• Developed and implemented an in-house Customer Care solution based on the Remedy AR platform.

Athens, Greece

• Developed comprehensive data security plans to protect computer systems from accidental and unauthorized access.• Created and implemented security policies in compliance with ISO 9001:2000, ISO 17799, and BS 7799 standards.• Conducted regular audits and assessments to ensure ongoing compliance with SOX standards.

Bsc, Computer Information Systems

Activities and Societies: Environmental Club, Fencing Club, Computer SocietyAmerican College of Greece, Athens, Greece - Major.

Associate, Business Administration