Iona Keen Email & Phone Number

Bristol, Gb

Bristol, England, United Kingdom

Creative delivery-focused role leading on conceiving, planning and implementing interpretation to surprise and delight all visitors to Brunel's SS Great Britain. A critical role as an expert member of the team, pivotal to a high-quality visitor experience. Igniting connections between 21st century audiences and 19th century maritime, engineering and migration history, which shape our world today.

Bristol

Bristol, England, United Kingdom

Heritage Interpretation Consultant working in museums, galleries, heritage sites and visitor attractions. Currently working with Bath Preservation Trust, the National Gallery, Salisbury Cathedral, the V&A and the British Museum.Services offered:- Interpretive planning- Developing and delivering interpretive content for a wide range of audiences across all media- Writing and producing interpretive content - Project and team management- Digital content production for visitor experiences- Procurement and management of creative production teams- Exhibition project management- Visitor research

Bristol, England, United Kingdom

London, United Kingdom

As Interpretation Manager at The British Museum, I managed a team of Interpretation Officers developing interpretation for all temporary exhibition and permanent gallery projects at across the Museum. We acted as audience advocates, leading on visitor research, and also working on international and national exhibitions for The British Museum. As well as allocating and overseeing the work of the team, I managed my own projects. I saw projects through from concept to installation, always working on several projects at a time. The British Museum is a dynamic environment and my role involved collaborating with a wide range of colleagues across the museum – from curators to exhibition designers, marketing managers and heads of department. Alongside developing interpretation plans and exhibition content, I was responsible for procuring and contracting freelance specialists, managing budgets, project reporting and evaluation. Among many other projects, I was the interpretation and visitor research lead for the major exhibitions 'Vikings: Life and Legend'​ (March to October 2014) and 'Ming: 50 years that changed China'​ (September 2014 to January 2015). Visitor research is an important part of the Interpretation team's role at the British Museum and I collaborated with external market research consultants and internal colleagues to develop audience research projects. The findings from these reports directly informed the interpretation and marketing produced for public displays at the museum. I also managed the team's student placement scheme, working closely with universities and the museum's volunteers team to match students with the right projects, delegate their day-to-day care to a member of my team (an important personal development skill), and monitor their placements.

London, United Kingdom

Acoustiguide is an international company offering audio and multimedia guides and apps for the heritage and tourism sectors. As Head of the Creative Department for Acoustiguide Ltd I managed the team of in-house staff and freelance contractors creating audio and multimedia content for a wide range of sites in the UK and Europe. I acted as the main point of contact for clients regarding content production, working with museum directors, curators and interpretation/ education staff.As well as managing the Creative team, I managed my own projects, procuring and contracting freelance suppliers, controlling budgets and developing schedules, reporting to clients and ensuring quality of content and services provided. My clients included: Tates Modern, Britain and LiverpoolThe Victoria and Albert MuseumThe British MuseumThe National Portrait GalleryThe Roman Baths and the Fashion Museum, BathChatsworth HouseThe Guggenheim Bilbao

Sydney, Australia

Temporary contract while living in Sydney for a short period. Assisting with corporate events at this busy media company in Sydney CBD.

Gibraltar

Freelance contract to produce and project manage an audio tour in 8 languages for tourists visiting the rock of Gibraltar. The client was Visit Gibraltar - part of the Gibraltar Tourist Board. I managed the content budget and contracted freelance scriptwriters, translators, voice-over artistes and studio engineers, acting as creative producer.

London, United Kingdom

Client liaison and content production creating audio tours for clients in the UK, Ireland and Europe. Managing a team of freelance scriptwriters, producers, studio engineers, translations and voice-over artistes to create content for the heritage and tourism sectors. Clients included:Tate ModernTate BritainThe Victoria and Albert MuseumThe National Portrait GalleryThe National Gallery of IrelandThe Guggenheim, Bilbao

London, United Kingdom

Project Manager for a busy central London translation agency (formerly UPS Translations, now Intonation). Managing translation, voice-over and interpreting projects for a wide range of clients across all sectors and all languages. Working with a large team of freelance translators, voice-over artistes and interpreters and acting as the main point of contact for clients. Clients included:ReutersThe BBCNational GeographicCoca Cola