Iona Hendry Email & Phone Number

United Kingdom

London, England, United Kingdom

Amsterdam, North Holland, Netherlands

Netherlands

London, United Kingdom

London, United Kingdom

Ascot

Overview: Manage a team of 30 people. End to end project management of the staffing procedure for busy race days at the Ascot racecourse. Key Responsibilities: - Manage a team of 30 staff, brief and allocate staff accordingly, deal with any staffing issues which may occur, provide feedback- Streamline operations: predict and account for any possible problems which may arise - Resource management, working within a budget and monitoring spending - Staff allocation and upward management: compare predicted staffing numbers to actual turnout. Relay this information to managers on sight, suggest how shortages may be accounted for and lay out which areas must be prioritised - Analyse each race day, account for any issues, introduce new systems to eliminate these in future Achievements: - Promoted within my first year - Implemented a new system which improved staff check-in efficiency by 30%- Consistently meet KPIs - Formalised various aspects of my system to ensure more efficient recruiting and staff training

London, United Kingdom

Overview: Alongside my Postgraduate degree I worked for the charity Debate Mate, teaching children from underprivileged backgrounds how to formally debate. Key Responsibilities: - Responsible for a class of 20 ten-year-olds - Teaching the children how to formally debate - Ensuring classes were dynamic, enthusiastic and fun in order to maintain high attendance - Working through a structured syllabus, in a limited amount of time - Trying to engage the children in current affairs - Acting as a positive role model Achievements: - Class size doubled within the first two weeks and then remained high - The children came in the top 3 in every competition in which they took part - Noticeable interest in sourcing new debating topics themselves, rather than relying on ones I provided

Edinburgh, United Kingdom

Overview: I worked as a hostess, waitress and bartender during all of my university holidays in my undergraduate degree. Once I had graduated, I worked at Le Monde full-time in order to save money for a years travelling in North, Central and South America. Key Responsibilities: - Managing operations in the busy restaurant - Organising the running order, ensuring no overlaps or gaps - Briefing the waiters and waitresses on their time-frame for the day and keeping them to it - Looking after big event booking - Waitressing and bartending Achievements: - Fully bar and floor trained - Flow (food service and safety) certified - Frequently rewarded for excellent customer service

Berlin Area, Germany

Overview: Completed an industrial placement in the Human Resources department of a German energy company Key Responsibilities: - First point of contact for incoming CVs - Organised the CVs by position and made the decision of which ones should be passed on- Managed the modernisation of the outdated HR system, specifically digitising and sorting all paper files Achievements: - Successfully modernised the system, reducing processing and feedback times- Greatly improved my German (German was the only language used in the office)

Berlin Area, Germany

Overview: Completed internship in a fast growing international start-up technology company based in Berlin Key Responsibilities: - Expanding into the British Market, identifying key target areas, contacting executives in those areas, organising and participating in meetings. - Managing online presence in the UK, sharing progress, responding to customers, instigating industry discussion - Dealing with customer complaints and answering customer queries- Helping the sales team with cold calling Achievements: - Promoted within three months - Marketing strategy topped sales board for 4 weeks - Awarded bonus based on excellent customer feedback - Asked to extend my internship time period

Master Of Science (Msc), Comparative Politics, Merit

International Relations With Industrial Year, Ba (Hons), International Relations, 1St Class

Activities and Societies: Member of Leeds Snowriders - skiing society Student volunteer with STAR - teaching refugees english