Ionas Von Zezschwitz Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Led an 8-member team in the day-to-day sales operations at the popular and fast-paced Nespresso retail store• Performed a wide range of administrative duties including documentation, inventory control, and compliance• Facilitated multiple annual audits by ensuring all store policies and documents adhered to regulatory standards • Reviewed and confirmed all learning programs, training manuals, and health and safety protocols were up-to-date • Administered the internal records for cash management, sales promotions, and new club membership sign ups• Processed incoming shipments, conducted inventory counts, and rotated expiring stock • Coached, delegated, and supervised staff in their daily activities to confirm objectives and deadlines were met• Devised and delivered training programs to educate staff on company policies and best practices• Partnered with the head office to implement new promotions and update store procedures Key Achievements:✔ Always passed compliance audits during tenure including earning the highest ISO audit score ever for the store by working with the Assistant Manager to overhaul the record keeping system and enhance archive management✔ Increased average customer sales by over 30% by introducing multiple new administration tools and dashboards to track performance metrics on an hourly basis, isolate recurring trends, and optimize sales strategies✔ Consistently surpassed sales targets throughout tenure at Nespresso Boutique and successfully converted the sales ratio from non-club members compared to club members from over 20% down to 7% in only 1 quarter✔ Selected to take over an inside sales role during the beginning of the pandemic before transitioning to the Quality Assurance Lead with the responsibility of overseeing the call quality for a team of 50 Customer Service Agents✔ Won the Employee of the Month in October 2020 that was nominated by team members by instituting personalized coaching and team building activities

Barrie, Ontario, Canada

• Supported the production line that packaged a wide range of products for the renowned food conglomerate• Contributed to multiple internal audits per week to confirm the production facility adhered to industry regulations• Participated in daily and weekly operational meetings to review performance and address issues or concerns• Executed water and sensory quality testing and examined and verified various production and process reportsKey Achievement:✔ Earned the Nestlé Brand Builder Award for going above and beyond employee performance expectations

Barrie, Ontario, Canada

• Delivered a wide range of design and marketing services to small business clients from across the province• Oversaw all aspects of the freelance business including sales, administration, advertising, and financial control• Served as the Webmaster for up to 5 businesses by creating content and updating their websites and social media• Built and nurtured client relationships to understand unique needs and develop scalable multimedia solutions