• Performed cross-platform (iOS and Android) functional testing of the RACKETPAL mobile application, resulting in a 95% reduction in post-release bug reports• Collaborated with the product development team to align project goals, pinpoint process improvements, and propose actionable resolutions, enhancing project efficiency and goal attainment• Validated and executed tests for new features, such as chat, communities, premium memberships, and payments, contributing significantly to the expansion of the application to over 100,000 registered users• Drove the troubleshooting of production issues, achieving a 100% resolution through collaboration with development teams, thereby minimizing downtime and elevating user experience• Conducted rigorous regression testing before releases, resulting in a 0% post-release critical defects rate• Orchestrated the successful onboarding of new QA staff members, delivering comprehensive training sessions on QA best practices and project workflows, resulting in a 30% decrease in ramp-up time and seamless integration• Involved in all phases of the Software Development Lifecycle, ensuring high-quality software releases through rigorous testing and QA practices.• Assisted customers with product-related questions, feedback, and complaints received from the support team.• Produced detailed test reports for actionable insights and release improvements.

• Administered first aid to over 100 program participants, resulting in a 100% safety record and immediate medical attention for emergencies• Managed a caseload of over 100 individuals, overseeing the delivery of individual and group ABA therapy sessions, leading to a 50% increase in skill acquisition and a 30% decrease in target behaviors• Directed the communication process by providing weekly treatment progress reports to stakeholders, resulting in a 90% improvement in decision-making accuracy and facilitating timely adjustments to therapy plans based on data-driven insights• Spearheaded bi-weekly team meetings and workshops, fostering an environment of collaboration and innovation, resulting in a 50% increase in collaborative project outcomes and skill development among team members.