- respond to requests for technical assistance in person, via phone, electronically- diagnose and resolve technical hardware and software issues- research questions using available information resources- advise user on appropriate action- follow standard help desk procedures- log all help desk interactions- administer help desk software- redirect problems to correct resource- identify and escalate situations requiring urgent attention- track and route problems and requests and document resolutions- prepare activity reports- inform management of recurring problems - stay current with system information, changes and updates

-writing system description and developing the software architecture, redundancy solutions-writing the purchase specification and control of the automation system delivered by third parties subcontractor-developing the software-control the functionality of the software developed by third parties-coaching the engineers, programmers and/or hardware engineersParticipation in Projects:2015-2016 SCADA system using Schneider Citect SCADA software for water plant , distribution and treatment in Focsani City ,Romania 2016 SCADA system using Siemens WinCC SCADA software for water plant , distribution and treatment in Roman City ,Romania

-writing system description and developing the software architecture, redundancy solutions-writing the purchase specification and control of the automation system delivered by third parties subcontractor-writing the test protocols (FAT,HAT,SAT)-developing the software-control the functionality of the software developed by third parties-calculation of the needed budget for the software development-make the test setup for the specific software

Designing Alarm System and Control :SCADA ,HMI,PLC