Iosif Tavlas Email & Phone Number

Athens, Attiki, Greece

Main responsibility to review, design and implement Customer Services Strategy in Group level. In this role, focus will be on following areas:• analysis and evaluation of customer services’ operations effectiveness and efficiency and actions to develop, modernize/digitize and improve.• new services design and implementation in alignment with company strategic directions. Ensure collaboration within different departments of our company and provision of technical support to sales and pre-sales, primarily related to ATM and POS core-business.• ensure close collaboration with vendors and strategic partners and coordinate so that Customer Services team will execute its commercial and contractual agreements by meeting and exceeding customer standards.

Israel

Responsible for delivery of entire contract execution for Mobile Network customers in the Mediterranean customer team area. This includes all Israel and customers in Greece, Cyprus and Albania. - Primary contact for the assigned scope for planning and execution, prioritization and escalation topics for the entire services and delivery process.- Responsible for financial and operational KPIs (e.g. cost, timelines, revenue recognition, project assets, and Customer satisfaction) of the relevant projects.- Owner of contract execution management according to PMI/PBM principles in full alignment with Nokia Mode of Operation.

Tel Aviv, Israel

In this extended role for all customers in Israel, I was the primary interface for Services in customer management and local organization. Establish and ensure unified operational processes, lead internal project review meetings with customer teams and escalation point for major technical issues/emergencies will be some of my main responsibilities.

Tel Aviv, Israel

During this period I was leading Technical issues for HotMobile project in Israel. - Responsible for e2e technical issues during project implementation, go-live and care phases.- Primary technical interface towards customer high level management.- Responsible for meeting project agreed timelines and ensuring customer satisfaction.- Provide internal and external reporting on project status and technical escalations.

Athens, Greece

Responsible for Core network technical issues of customers in Greece and Balkans.

Athens, Greece

Greece

Msc, Data Communications

Data Communications Project Management

Diploma, Electrical Engineering

Electrical Engineering with specialization in Telecommunications