Israel Pechstein Email & Phone Number

Seattle, Wa, Us

Bellevue, Washington, United States

• Manage internal and external customer support knowledge for a diverse portfolio of products and services such as eCommerce, accounts, apps, games, marketing, events, and physical products;• Write, proofread, and publish support articles, agent responses, policies, and workflows;• Coordinate localization of support content and lead efforts to onboard additional languages;• Work with stakeholders to develop and improve customer intake processes;• Optimize support content through regular review, facilitating the improvement of processes to deliver the best possible support to customers, both internal and external.

Tustin, California, United States

• Serve as a customer experience and community specialist in Portuguese and English for CABAL Online, an online video game;• Lead customer experience team, organize workflow, create help desk templates, and present reports;• Coordinate localization efforts and translate into Portuguese game content and marketing materials;• Compose sales notices and social media content in English and Portuguese;• Respond to customer queries, identify issues, solve problems, and deliver answers;• Assist in quality assurance, perform investigations, report bugs, test features;• Live stream and moderate broadcasts in English and Portuguese.

Madison, Wisconsin, United States

• Coordinate operations for the foremost academic journal of Portuguese-language literary and social studies in the United States;• Read specialized texts in English and Portuguese and compose evaluations;• Work with editors to develop and enforce policies that improved journal efficiency;• Set and keep multiple project deadlines, dividing labor according to changing priorities;• Write communications based on multiple sources of information;• Edit journal contributions in English and Portuguese for content, errors, and style;• Document new processes, create comprehensive guides, train incoming assistants and editors;• Coordinate annual meetings, preparing reports and statistics on journal operations.

Madison, Wisconsin, United States

• Teach first and second semester Portuguese (101 & 102);• Primary instructor (instructor of record) for all courses taught;• Head Teaching Assistant for first-year Portuguese for two years;• Prepare teaching materials including lessons, tests, and activities;• Assist students in apprehension of language skills and comprehension of the cultural components;• Serve as mentor and resource for other Teaching Assistants in addition to training.

Madison, Wisconsin, United States

• Communicate professionally and in a timely manner with editors, contributors, and other assistants;• Manage multiple, changing projects, appropriately negotiating priorities;• Facilitate and take minutes for annual meeting;• Establish and grow social media presence to increase reach and readership of the journal;• Read and evaluate manuscripts and book reviews in a timely and accurate manner;• Write synthesized and clear decision letters based on multiple sources of information.

Madison, Wisconsin, United States

• Provide administrative assistance to the director of the Brazil Initiative;• Upkeep the website and campus-wide newsletter;• Plan events with campus, state, national, and international guests;• Coordinate with multiple campus and off-campus units;• Create and distribute promotional materials;• Conduct surveys and write reports.

Madison, Wisconsin, United States

• Serve as language mentor to undergraduate students;• Support language practice through weekly activities as well as tutoring;• Plan and execute language-related events including dinners, films;• Lead recruitment of new residents;• Work with faculty director.

Madison, Wisconsin, United States

• Coordinate the visits of national and international speakers;• Prepare grant applications and write reports;• Maintain websites, calendars, and international newsletters;• Copyedit promotional materials and news articles.

Master Of Arts - Ma, Portuguese Language And Literature

Activities and Societies: Graduate Studies Committee; Kaleidoscope Conference; Department Chair Advisory Board• Joaquim Nabuco Award.

Bachelor Of Arts - Ba, Portuguese Language And Literature

Activities and Societies: International Learning Community; LGBT Campus Center; BRIDGE International Peer Mentor Program