Ipeleng Matheo Email & Phone Number

United Kingdom

Gaborone

GMEX Group is a set of companies that offer sustainable and innovative solutions for a new era of global financial markets by being a global provider of innovative multi-asset exchange trading and post trade business solutions and technology ecosystems.Providing business expertise, the latest technology, connectivity & operational excellence delivered through an aligned partnership driven approach. We use our extensive market infrastructure experience and expertise to create an appropriate strategic master plan with exchanges, clearing houses, depositories, registries and warehouse receipt platforms.Our key business solutions enable the creation and operation of cost effective electronic exchanges and post trade infrastructure in multiple asset classes including equities, debt, FX, derivatives and commodities. We operate in both developing and developed markets through the establishment of cohesive business and technology ecosystems. GMEX offers the added benefit of interconnection to multiple partner exchanges, to create global networks of liquidity.The GMEX Market Advancement Programme (MAP) is all about partnerships and creating an ecosystem with exchanges and post trade market infrastructure operators to deliver centralised, decentralised & hybrid solutions in a collaborative fashion.GMEX Group is comprised of four main businesses:● GMEX Technologies is a provider of multi-asset exchange trading and post trade technology through a unique partnership driven approach. This includes GMEX Fusion – a Hybrid centralised & Blockchain Distributed Ledger technology solution● GMEX Innovation conducts R&D of technologically advanced new product solutions for exchange trading, clearing and settlement● GMEX Services provides strategic consultancy, implementing services & support for exchanges and market infrastructure providers● GMEX Investments makes selective seed and early stage strategic investment into market infrastructure and related Fintech companies

London, United Kingdom

My role, although new to the Company and yet to develop, is responsible for being the gateway between the Clients and the Company. I am the Ambassador for the Products that our company sells, it is my responsibility to know, understand and successfully sell our products to existing and new clients. My role is in charge of developing and maintaining relationships with our clients and seeing to it that their needs are met. Another important part of my job includes assisting, supporting and advising the CEO on any matters that need attention

Gaborone

Gaborone

My position was responsible for the set up and day to day administration of Trusts and Companies. I was the first point of contact to of the company hence sharpening my Client Relations skills. Other responsibilities included but were not limited to;• Assisting with the cross selling of the organization’s products and services.• Providing top quality service to clients and for complete administration of assigned corporate trust and/or agency accounts. • Ensuring compliance and customer satisfaction is carried out to the highest standards of the organization.• Organizing & setting up meetings between the clients and the company, preparation of meeting packs and minute taking.• Day to day administration of the portfolio, involving funds transfer, compliance monitoring and client service and communication. • Collect and maintain confidential information regarding a client’s income, assets, and investments.• Resolve concerns and take action on behalf of clients, including certain financial transactions and directs other client questions and issues to the appropriate party for response. • Establishing and maintaining professional relationships with bank partners, trust & estate attorneys and other centers of influence.

Botswana

The main functions of this role were Client Relationship Management, facilities management, Sales as well as Account management. I was the face of the company to the clients and also the client’s voice to the organization and vice versa. I chased and collected funds from clients to ensure that the business makes profit but I also see to it that the clients are given value for their money. My role was responsible for assisting the General Manager in any way possible and holding the fort in the absence of the General Manager (running the office). Other responsibilities include but are not limited to the following;• Continuous liaison and relationship management with outsourced service providers/ contractors ensuring satisfaction of both parties.• Responsible for the entire management of the facility/ organization, from the clients, the service providers, outsourced contractors and the building as a whole.• Partnering with the GM on strategies to source for prospective clients• Successfully selling the organization’s products and services to prospective clients• Ensuring that current clients are retained• Providing help and advice to customers using the organisation's products and services• Communicating courteously with customers by telephone, email, letter and face to face• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by fellow colleagues• Handling customer complaints or any major incidents, such as a security issues amongst others• Issuing refunds or retainers to customers• Keeping accurate records of discussions or correspondence with customers• Analysing statistics or other data to determine the level of customer service the organisation is providing• Analysing statistics or other data to determine the amount of profit/loss the organization is making

Gaborone

During this period I was double hating as both an HR Consultant supporting two HR Business partners of different portfolios as well as doing the MIS functionality. Some of the roles performed include but are not limited to the following;- Supporting the HR Business partners in employee recruitment, performance management, Talent Management & Succession Planning as well as being the champion for the Beyond Excellence programme.- The collection, maintenance and analysis of staff data to produce information which aids in decision making of management and other information users in the organization.-Presenting data for trend analysis – updating information about new recruits, transfers and exits in the system to produce monthly, quarterly and yearly reports as requested.- Management of Human Resources Self-Service for employees & resolving queries associated with the SAP system.- Updating and maintaining the organizational structure design.- Preliminary auditing of all the reporting relations on SAP HR systems.- Producing monthly reports for the Executive Committee & Management on HR related activities for the bank.

Gaborone

The role entailed the efficient and effective operation of the fault management process and ensured that faults were logged, assigned to the suitable IT resources, resolved and escalated as necessary in order to meet agreed timeframes in the Service Level Agreements. The role entailed coordinating the activities of the Help Desk within the IT department as well as effective management of client relations.Responsibilities included:- Compiling statistical reports for the manager of “Group Service Delivery Change & Design for IT Africa”- Compile daily/ monthly statistics and reporting for IT management.- Provide some first level support for common faults or incidents.- Ensuring the communication of feedback to users on progress of faults or incidents logged.- Monitoring of Helpdesk call lines and emails to ensure that all faults are logged

Gaborone

This role involved capturing a large amount of customers details into the “Branch Power” banking system. The role required a high level of stress tolerance, attention to detail, speed and accuracy. Fulfilling this role competently awarded me ‘Best performer’ in the department for 4 months in a row