Pratik B. Email & Phone Number

Mumbai, Mh, In

✓Installation of dialer software, configuration of PBX on local as well as cloud server.✓ Proven expertise in Calls and Chat-based access management, demonstrating a crucial skill set aligned with client expectations and essential for team delivery. ✓ Conduct testing and quality assurance to resolve software defects, utilizing expertise in complex environments. ✓ Collaborate with cross-functional teams to troubleshoot and maintain AWS Linux infrastructure. ✓ Provide technical support and customer service for telephonic dialer software, with a focus on backend. ✓ Maintain accurate documentation of client interactions and RCA of technical issues. ✓ Efficiently managing server monitoring, disk space with LVM, patching, cron scheduling, gateway configuration and backup to S3 buckets.✓ Delivering client-site software training sessions for end users.

✓ Installation of Linux operating systems, including Red Hat and Ubuntu.✓ Linux user administration tasks, encompassing user creation, modification, deletion, and permissionmanagement.✓ Remote troubleshooting and maintenance to optimise the performance of CCTV servers.✓ Implementation of data backup procedures aligned with Service Level Agreements (SLAs).✓ Collaboration with cross-functional teams to integrate Linux solutions into access control and surveillance systems.✓ Proactive server monitoring and timely resolution of system issues to ensure uninterrupted service delivery.

✓ Installing and configuring operating systems on lab computers and ensuring proper setup and functionality.✓ Managing backup solutions for systems, ensuring data protection and implementing regular updates.✓ Troubleshooting and resolving technical issues, providing timely support to users.✓ Maintaining documentation of hardware components, including specifications, configurations, and inventory records.

✓ Contacting potential customers to set up meetings.✓ Counsel the parents and the students on the BYJU's unique way of learning.✓ Convert them into premium subscribers.

✓ Preparing control plans for process as per customer drawing.✓ Manpower and Production Planning✓ Preparing KPI report for department.

✓ Overall operations and maintenance of equipment.✓ Collecting, storing and analyzing store complaints.✓ Responding to the complaints from concerned stores and resolving the issue.✓ Preparing documentations for daily basis and co-ordinate.✓ Analyzing KPI of AFM, technicians, and vendors.

Education record

Bachelor Of Engineering - Be, Mechanical Engineering