Regina Ip Email & Phone Number

Vancouver, British Columbia, Canada

Vancouver, Canada Area

Vancouver, British Columbia, Canada

Vancouver, Canada Area

- Trained and coached over 100 new hires by preparing PowerPoint presentations and manuals and hosting training classes- Worked as a Subject Matter Expert (SME) for a program by creating a job aid which is approved by management and used across offices in Vancouver

Vancouver, Canada Area

• Respond 10 to 15 taxpayers and representatives’ enquiries via mail and telephone daily• Initiate contact with individuals to collect outstanding accounts and resolve issues for an assigned workload• Review and analyze taxpayers’ account to establish their ability to pay and identify sources of recovery

Vancouver, British Columbia, Canada

- Creates and manages content on social media platforms, including Instagram and Facebook on a daily basis, resulting in a 100% increase in subscriber count in the past year- Increase engagement by collaborating with restaurants and influencers to deliver social media campaigns, such as giveaways and media tastings- Designed and built a personal blog on WordPress using HTML and CSS

Vancouver, Canada Area

• Consistently provide exceptional services to customers by discovering their needs • Manage to meet and exceed the sales targets• Operate cash registers and handle cash and credit card transactions

Hong Kong

• Handled customer enquiry, including security device and account problems • Replied 20 to 40 e-mails about any customers’ concerns and follow up daily • Processed and routed incoming security documents for distribution to branches worldwide

Vancouver, Canada Area

• Delivered one 80-hour comprehensive peer facilitator and community leadership training to a group of 20 immigrants and refugee youth • Organized activities to increase their self-esteem and involvement in the broader community