Isabel Quintero Email & Phone Number

Kirkland, Wa, Us

Palo Alto, Ca, Us

Palo Alto, Ca, Us

Sterling, Virginia, Us

- Take ownership of engagements and drive performance, scalability and operational excellence on our platform, with a focus on supporting client operations.- Full administration of the entire Atlassian suite (Jira, Jira Service Desk, Confluence, Bitbucket, etc.).- Planning and coordinating feature improvements and upgrades around services.- Analyzing and improving availability, efficiency, capacity, scalability, security and performance of our services.- Developing and maintaining operations tools.- Create and update custom JIRA workflows, post functions, conditions, and validators.- Analyze, research, manage, and implement integrated Atlassian tools, plugins, and applications.- Work directly with customers to provide high quality, modern technical solutions to our clients.- Serve as the first point of contact for customers that utilize Atlassian products and will be responsible for providing excellent customer service through professional written and verbal communication with customers in various roles.- Migrate incidents and workflows from multiple existing tools to JIRA.- Recommend and design standard and custom JIRA workflows.- Install, manage and support various development tools, testing tools and monitoring tools.- Plan, evaluate, deploy, operate and maintain tools to suit the expanding user-base.

Brooklyn, Ny, Us

- Accurately perform system installations, train and support customers, and troubleshoot hardware and software- Thoroughly understand customer use cases to prepare application of Nanotronics technology, including the training AI pipelines - Consistently deliver against project milestones, timelines, project plans, and other performance targets by timely, efficient, and accurate work habits- Proactively coordinate activities and communications between company sites, internal departments, and customers- Document customer cases and troubleshooting notes to create a working manual for nSpec systems

Folsom, Ca, Us

- Successfully implemented Atlassian JIRA software across the company to better suit their business demands- Designed, tested, and fine-tuned workflows for various business processes within JIRA environment- Supported JIRA and NetSuite integration by testing and debugging internal software- Documented technical and logistical processes of JIRA and NetSuite integration in a manual for the purpose instructing users- Led custom training sessions for NetSuite Consultants, Administrators, and Project Managers to onboard them into JIRA software- Provided on call technical support for the company

· Opened and closed all facilities while ensuring policies and procedures are followed· Assisted in the hiring, scheduling, and supervision of all student employees· Led in the development, onboarding, and training of new student employees · Responsibly handled cash operations including sales, deposits, and change orders· Appropriately handled emergency situations· Documented daily shift reports in pertinent detail

· Proposed and maintained a budget plan for the Outreach Team· Created job descriptions, reviewed resumes, and conducted interviews· Coordinated a team of nine members for the purpose of marketing, outreach, and connectivity· Organized city-wide outreach events such as tabling, competitions, funding requests, and presentations· Designed and shared content for social media including fliers, videos, photos, snapchat filters· Created and ran social media accounts such as Twitter, Snapchat, Instagram and Facebook