Thomas Gallagher Email & Phone Number

Palo Alto, CA, US

Freiburg, DE

• Implemented multi-dimensional OLAP Enterprise Performance Management software solutions.
• Configured ETL (extract, transform, load) processes, data cubes, and financial budget planning reports.

Jacksonville, FL, US

• Led the Product Delivery team supporting a Tier 1 multinational bank (~$2 trillion in assets) during a 2-year implementation.
• Optimized delivery preparation processes to reduce duration 75% (from 16 to 4 hours) and increase on-time deliveries to 100%.
• Created delivery plans to ensure timely and accurate product deployments across environments, including defining and tracking the scope, timeline, resource allocation, tasks, work effort, duration, and deliverables.
• Collaborated across diverse functional departments to identify conflicts, delays, dependencies, solutions, and opportunities.
• Hosted pre-deployment meetings with stakeholders, gathered and incorporated feedback, and adjusted accordingly.
• Defined regression and user testing scripts, compiled testing results, and ensured defined quality standards were achieved.

Jacksonville, FL, US

• Led the Client Services Performance Solutions team, consisting of 4 permanent consultants and several rotating resources.
• Point-of-Contact for issue escalations and conduit for critical communication channels, including 3 production outage events.
• Fostered relationships with 102 clients, influencing routine product version upgrades and advocating for new features.
• Trained new hires and coached existing teammates on best practices, troubleshooting processes, and interpersonal skills.
• Instructed training courses ranging from classroom style presentations to one-on-one custom demonstrations.
• Supported Data Integration, Profitability, Budgeting, Relationship Manager, Ambit Reporting Suite, ASCS Workbench Allocations, Optimist, and other proprietary financial software programs.

Jacksonville, FL, US

• Supported and maintained client relationships on existing implementations of FIS’s Risk & Performance software solutions.
• Processed and resolved Helpdesk tickets, including answering questions and troubleshooting technical and functional issues.

• Conducted research on financial institutions, consultants, clients, and managers.
• Prepared briefings for supervisors prior to conferences and meetings.

• Formatted investor reports, and reviewed hedge fund manager quarterly reports and solicitations.